• Permanent role
• Hybrid set up wth 3 days in the Sydney office
  
  
  

As the Application Support Analyst you will be responsible for managing and supporting the companys Workday People and Culture system and other HRIS applications. You will ensure that these systems are maintained, monitored, and aligned with business needs.

Key Activities

• Administer, configure, support, and manage business applications as required on an operational day-to-day basis.
• Provide support for incidents and problems escalated from the IT Service Desk.
• Ensure tickets are reviewed, actioned and communicated back to business stakeholders in line with defined SLA’s
• Provide technical expertise for critical incidents requiring priority resolution and actively contribute in resolving complex issues when necessary.
• Co-ordination and resolution of more complex technical issues as identified by the first-line support analysts.
• Perform thorough investigations into application issues, identify root causes, and propose solutions.
• Daily monitoring of integrations between Workday and other enterprise systems.
  
  
  

Experience

• 3+ years’ experience supporting Workday application.
• Previous experience in performing system configuration, maintenance, staging, interfacing, and working with project teams.
• Experience in product and vendor management.
• Strong knowledge of business application support and management in a dynamic environment
• Experience as escalation resource to the service desk issue and providing remote support.
• Strong troubleshooting and root cause analysis skills
  
  
  

If this is in your wheelhouse, hit the apply now tab and let's chat. Please be aware you must be in Australia, willing to work in Sydney, and have full working rights.