EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Sydney, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As an Application Support Manager, you’ll play a pivotal role in optimising collaboration and productivity across the business through the support, enhancement, and implementation of core business systems. Leading a high-performing, customer-focused team, you’ll work strategically to automate processes, reduce downtime, and enable the adoption of new technology through the Microsoft 365 stack.

This is a hands-on leadership role where your ability to build relationships, manage competing priorities, and communicate clearly with a range of business stakeholders will be essential - especially when navigating complex decisions, system changes, or business impacts.

This will be a full time, permanent position based in the Sydney office, with flexibility to work from home up to 2 days per week.

Your Responsibilities

• Develop, implement and drive the strategic direction, performance and sustainability of the MS365 application portfolio, including Power Platform, SharePoint, Dynamics 365 CRM & Atlassian products.
• Develop tailored SharePoint and Power Apps solutions to optimise collaboration and productivity within the organisation.
• Design and implement efficient SharePoint sites, lists, and workflows to streamline business operations.
• Remain abreast of emerging trends and best practices in SharePoint and Power Apps development, incorporating innovative methodologies into projects.
• Identify and evaluate individual and organisational development needs.
• Foster a culture of information management excellence.
• Conduct thorough testing and quality assurance of SharePoint and Power Apps solutions to ensure robust performance.
• Implement application changes in a safe and controlled manner following the EML change procedure
  
  

About You

• Full Australian working rights without restriction.
• 6+ years of experience in a technology role within a fast-paced business environment
• Strong background in mentoring, guiding, and leading technical teams, with expertise in managing escalations and complex support issues.
• Qualifications in M365 and ITIL Service Management.
• Extensive experience supporting the M365 suite, particularly SharePoint and Microsoft Teams.
• Expertise in supporting and customising the Dynamics 365 CRM platform.
• Proficient in deploying and managing flows and applications using Microsoft Power Platform (Power Apps, Power Automate).
• Knowledge of Atlassian Jira/Confluence and Microsoft Power Platform Centre of Excellence (CoE) is preferred.
  
  

What We Offer

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A vibrant, collaborative innovative team culture
• Flexibility with opportunity to WFH when you are fully trained in your role.
• A corporate wellbeing program with discounted health insurance and gym membership
• Access to discounts at over 350 retailers through our Rewards Hub program
• Entitlement to an annual tenure and performance-based recognition reward
• Comprehensive learning and development support
• Companywide events to celebrate success.
• Quarterly Reward and Recognition Awards
• Up to 16 weeks paid parental leave, plus super
  
  

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.