Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Helpdesk / Desktop Support Engineer in Tokyo to support our banking client.

Key Responsibilities / Requirements:

• Bachelor's degree in Computer Systems/Sciences/IT/Engineering a minimum of 3 years relevant
• Excellent communication skills, proficiency both in Japanese (N3 Proficiency level and above) and English (baseline: TOEIC 800 or TOEFL iBT90/PBT570).
• Experience in delivering IT onsite support.
• Hand-on experience in resolving problems with Microsoft Windows 11 and common computer applications and desktop software including but not limited to Microsoft 365 Copilot (Word, Excel,
• PowerPoint, Outlook, Teams, SharePoint), and Web browsers (Google Chrome/Microsoft Edge).
• Good knowledge of Apple iPhone, iPad and MacOS.
• Experience in supporting desktops, laptops, printers, video conferencing including hybrid meetings using Webex meeting/Webex Webinar/Teams meeting.