Top-Tier Bank in Manhattan is seeking an Information Technology Support/ Help Desk candidate for a temporary opportunity!

Responsibilities:

• Provide first-level contact and problem resolution for users with hardware and application problems and escalates problems as appropriate.
• Review and update documentation on the IT Support Portal.
• Evaluate current configuration and processes and develop documentation and SOP’s.
• If necessary, liaise with third-party support and PC equipment vendors.
• Helps develop, document, communicate and enforce end user and computer policies.
• Accurately document incident and service requests within ZenDesk, the service management platform.
• Assist in purchase and inventory of all technology equipment.
• Prepare and configure computers, phones, printers and other equipment as needed.
• Maintain in-depth knowledge of support desk supported products and systems.
• Provide basic training to all new employees on hardware and applications.

Qualifications:

• Strong communication, organizational, multi-tasking and active listening skills
• Shows initiative, a strong desire to learn and is a quick starter who can act independently to solve problems
• Expert knowledge of Windows 10 troubleshooting
• Strong aptitude in OS repairs, spyware and virus removal, and software installation