Jobs 1 - 20 out of 293 for Help Desk Analyst

The Help Desk Analyst provides first-line technical support to front office staff and game-day operations. This role is responsible for troubleshooting hardware, software, and network issues, providing support for desktops, laptops, mobile devices, and printers, responding to help desk tickets, supp...

Provide first-line technical support to front office staff and game-day operations. Troubleshoot hardware, software, and network issues, support game-day technology operations, respond to help desk tickets, assist with onboarding/offboarding processes, and maintain documentation of incidents.

Provide IT support to end users across North America by diagnosing and resolving technical issues, delivering prompt support through various channels, guiding customers through solutions, escalating advanced issues, recording interactions, and conducting follow-ups for customer satisfaction.

Provide first-level technical support for end users, resolving hardware, software, account access, and application issues. Respond to support requests, troubleshoot common issues, log and manage incidents, escalate unresolved issues, and maintain support documentation.

Provide Level 2 technical assistance and support for incoming calls and issues related to computer systems, software, and hardware. Responsible for receiving and providing technical support via telephone, documenting information within internal ticketing systems, recognizing trends for improvement, ...

Lead day-to-day IT support operations, resolve complex hardware and software issues, manage the ticketing system, and ensure zero downtime for office and warehouse staff. Responsibilities include provisioning and maintaining user workstations, managing IT ticketing queue, administering user accounts...

Provide Tier 1 support via phone, email, and service portal. Troubleshoot Windows, Microsoft 365, Outlook, hardware, printers, connectivity, and application issues. Document issues, troubleshooting steps, and resolutions. Research and resolve technical problems or escalate when needed. Follow Help D...

Provide day-to-day technical support for Windows-based PCs, troubleshoot and resolve incidents involving Microsoft 365 applications, support both PC and Mac environments, manage service requests through a ticketing system, assist with administration for Windows Server and Exchange Server, diagnose r...

Resolve IT hardware and software issues, provide IT support to end users, and analyze and optimize end user IT systems and software. Monitor the ticketing system, participate in system maintenance, manage onboarding and offboarding of users, and collaborate with IT team members.

The Help Desk Analyst is responsible for providing first level problem resolution and support to the SAWS' user community, documenting problems, escalating to higher levels as necessary and coordinating repairs by outside vendors. Provides first level support regarding computer operations, hardware ...

Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. The analyst will provide first response help desk support to all customers and users, log all incoming problems and re...

Support a client and achieve prompt response, high level customer service, and technical first contact support. Articulate customer requirements and interface with second level teams and third party service providers. Provide 1st Level telephone and media contact support, strive for high first conta...

Onsite resource to support users in an enterprise environment, including helpdesk and system support activities. Assist with deployment of computers for a specific computer refresh project, diagnose problems during rollout, and complete hardware/software requests. Install and maintain PC hardware an...

Receives telephone calls and e-mails from users having problems using business applications, ascertains the nature of the problem, determines whether it is hardware or application-related, and logs it in the tracking system. Escalates issues as per defined procedures, assists users through problem-s...

Provide advanced phone based and email routed technical support associated with the identification, prioritization, and resolution of reported issues of a moderate to high complexity. Provide initial support and administration for PC Workstations including imaging, installation and troubleshooting o...

Lead day-to-day IT support operations, resolve complex hardware and software issues, manage the ticketing system, and ensure zero downtime for office and warehouse staff. Serve as the senior escalation point for IT issues, provision and maintain user workstations and devices, administer user account...

Resolve IT hardware and software issues, provide IT support to end users, analyze and optimize IT systems and software, monitor the ticketing system, participate in data protection and disaster recovery planning, manage onboarding and offboarding of end users, prepare training materials, collaborate...

Provide advanced phone based and email routed technical support for the identification, prioritization, and resolution of reported issues. Support and administer PC Workstations, including imaging, installation, and troubleshooting of PC Hardware, VM, and Mobile technology. Handle up to 30-50 suppor...

Provide support to end users in the application of technology within the enterprise. Includes working in a 24/7 help desk environment, responding to work orders, and maintaining hardware.

The ID Analyst will work remote, for the Office of Information Technology processing, the onboard and offboard of employees and contractors working for DHS. Responsibilities include receiving and tracking onboard and offboard requests, submitting requests for new accounts using ServiceNow, coordinat...