Description

We are looking for a skilled and detail-oriented Help Desk Analyst II to join our team in Norcross, Georgia. In this role, you will provide technical support and troubleshooting expertise to resolve hardware, software, and network issues for our customers. This position requires a strong technical background, excellent communication skills, and the ability to work collaboratively to deliver exceptional service.

Responsibilities:

Monitor customer systems and environments using remote management tools to identify and resolve issues efficiently.

Provide remote assistance to customers experiencing software or desktop-related problems.

Troubleshoot and repair equipment to minimize delays and prevent recurring issues.

Assist other help desk analysts with complex troubleshooting and preventative maintenance tasks.

Perform remote installations of equipment, ensuring schedules are met and customers are trained on proper usage.

Document resolutions in a knowledge base to streamline future troubleshooting efforts.

Communicate effectively with customers, dispatch teams, and management to address and resolve technical issues promptly.

Complete all required documentation and ticket updates accurately and in a timely manner.

Participate in training and self-study initiatives to stay current with technology advancements.

Promote maintenance contracts and additional services to customers, contributing to business growth.

Requirements

Bachelor's degree in a technical field or equivalent relevant experience.

Minimum of 5 years of experience in a help desk environment, with advanced troubleshooting capabilities.

Proficiency in computer networking and server operating systems, including Apple and Microsoft platforms.

Preferred certifications: Microsoft 365, CompTIA A+, CompTIA Network+, or CompTIA Security+.

Strong skills in network systems installation and troubleshooting.

Experience with Active Directory, configuration management, and deployment processes.

Excellent verbal and written communication skills, with a focus on customer service.

Ability to manage multiple tasks simultaneously, even in high-pressure situations.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.