My client is heavily impacting the critical infrastructure in Georgia and the surrounding areas and is hiring for a multiple Service Desk Analysts focused on Tier I, II, and III tickets.

This is a great opportunity to join a company that values employees and supports longevity within their environment! The support team is extremely stable and have employees who have worked in the organization for over 10 years.

It is an onsite position so you must be able to come into an office.

**Must be a US Citizen, GC holder, or H4 EAD - we are unable to support H1B**

Job Description:

• Contribute to technical assistance, problem resolution, and managing service requests
• Ensuring system usability
• Monitoring system performance
• Troubleshooting tier I, II, and/or III tickets depending on experience
• Implement IT Service Management best practices
• Collaborate with technical and business teams
• Document resolutions and processes
• Utilize customer service skills by working with internal users and external customers

Qualifications:

• Must be able to come into the office in Tucker, GA 3x/week
• Experience and huge emphasis working on AudioVisual (AV) systems and technology
• Microsoft Office 365 and related cloud solutions (such as Teams and OneDrive).
• Experience with IT service management (ITSM) tools like ServiceNow and Ivanti ITSM