Are you a visionary L&D leader ready to make a global impact?

This is a rare opportunity to lead the evolution of learning and development across our organisation—driving strategy, innovation, and performance on a global scale.

In this influential role, you'll shape and deliver a comprehensive L&D strategy that not only supports our business objectives, but also enhances capability, fosters a culture of continuous learning, and empowers high performance across the group.

You bring a unique blend of strategic thinking, commercial acumen, and a genuine passion for developing people. With deep expertise in coaching, designing best practice learning initiatives, and leading high-performing teams, you’ll embed a culture of excellence, accountability, and sustainable growth throughout the organisation.

What You’ll Do:

• Shape Global Strategy – Develop and execute a forward-thinking L&D roadmap aligned with organisational priorities including for our primarily front-line contact centre workforce.
• Drive Workforce Capability – Design and deliver impactful learning programs that support long-term growth.
• Ensure Compliance & Governance – Collaborate across departments to align training with evolving policies and regulations.
• Inspire & Lead – Manage and mentor a global team (16 in total), championing a culture of accountability, excellence, and innovation.

If you’re a dynamic, people-first leader with a proven record in delivering best-in-class learning experiences, we want to hear from you!

What We’re Looking For:

• Demonstrated ability to lead and inspire multi-site teams, driving performance and fostering engagement.
• Deep understanding of adult learning principles and instructional design methodologies.
• A commitment to leadership, innovation, and driving change across teams and systems.
• Significant experience in a senior L&D role within call centre industry, with a track record of improving capability.
• Strong client and stakeholder management skills, with the ability to build and maintain impactful, long-term relationships.
• Strong understanding of business operations combined with excellent communication and decision-making abilities.
• Experience in managing an RTO would be an advantage
• The ability to respectfully challenge the status quo.
• Sydney CBD location.

What’s In It For You?

• Make a significant, measurable impact on the future of Credit Corp’s L&D function globally, as a member of the HR leadership team reporting directly to the Chief People Officer.
• Act as a trusted adviser to leaders, ensuring learning programs deliver measurable business impact and foster a culture of continuous growth.
• Enjoy a competitive salary package with performance-based bonuses.

About Us

Credit Corp is Australia's largest provider of sustainable financial services to the credit impaired consumer segment. We are an ASX listed company with over 2200 staff in multiple locations in Australia, New Zealand, USA and Philippines. We work closely with regulators to provide sustainable financial solutions with the objective of improving our customers’ circumstances as a pathway to mainstream financial inclusion.

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community. We encourage applications from all culturally diverse backgrounds.

We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply.