Position Title: Catering Sales Manager

Department: Catering

Reports To: Director of Catering

FLSA Status: Exempt

Prepared/Revised Date: January2025

Position Summary

The Catering Sales Manager is responsible for generating and managing catering sales opportunities, building strong client relationships, and ensuring the seamless execution of events. This role requires a combination of sales expertise, event coordination, and customer service skills to meet and exceed revenue targets while maintaining a high level of customer satisfaction.

Essential Duties And Responsibilities

• Proactively prospect and build relationships with clients, event planners, and other potential sources of business.
• Respond to inquiries for catering services, provide quotes, and negotiate terms to secure business.
• Work closely with clients to plan, customize, and execute events, ensuring all details are managed from concept to completion.
• Oversee event logistics, including menu selection, layout, staffing, and equipment requirements.
• Communicate and coordinate with kitchen, service staff, and other departments to ensure smooth event operations.
• Build and maintain strong, long-term relationships with clients to encourage repeat business and referrals.
• Ensure the highest level of customer satisfaction by addressing any concerns or issues promptly and professionally.
• Conduct post-event follow-ups to gather feedback and ensure continuous improvement.
• Excellent interpersonal and communication skills. Excellent phone skills, customer service oriented and proactive. Ability to maintain a positive and professional demeanor at all times.
• Has an upbeat, energetic, authentic and professional attitude at all times.
• Resolve customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests
• Responds to guests’ requests in an accurate and timely manner.
• Expert in Sales and representation of the hotel, along with excellent knowledge of all facets of the property.
• Attend meetings with all levels of the team as needed in accordance with the advised meeting schedules.
• Ensure operational compliance with health and fire regulations regarding food preparation and serving.
• Other duties as assigned.
  
  

Knowledge And Skills

• Displays orientation to profitability and aligns work with strategic goals. Develops and implements cost saving measures, conserves organizational resources and works within approved budget.
• Ability to build morale and group commitments to goals and objectives. Supports everyone's efforts to succeed.
• Implements and maintains all policies and procedures.
• Exercises sounds and accurate judgment with regards to decision making in a timely matter.
• Prioritizes and plans work effectively and efficiently.
• Observes and implements all safety and security procedures.
• Ability to meet deadlines with frequent change delays and unexpected events.
• Excellent oral and written communication skills
• Excellent interpersonal and people management skills
• High computer literacy
• Strong organizational, supervisory and management skills
• Must possess basic ability to analyze bids and understand budgets.
  
  

Education And Work Experience

• Bachelor’s Degree in Hotel/Restaurant Management or related field preferred
• 2-3 years of similar sales management capacity and previous hospitality industry experience preferred
  
  

Certificates, Licenses and Registrations

• California Food Handlers Card
  
  

Supervisory Responsibilities

• Develop team goals that are fully aligned with the company goals
• Lead and coach the team to recruit and retain high caliber staff
• Provide coaching, guidance and support, set professional development plans to assist employees to reach their full potential through the Performance Management process.
• Ensure the team delivers the highest standard of departmental, cross departmental and cross foundation teamwork and customer service
• Ensure optimal deployment of resources to achieve business goals
• Identifies and resolves problems in a timely manner.
• Works well in group problem solving situations and uses reason when dealing with emotional topics. Develops alternative solutions.
• Exhibits objectivity and openness to team views. Gives and welcomes feedback.
• Contributes to building a positive team spirit.
  
  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand, sit, or walk for an extended period of time. The employee may frequently be required to stoop, kneel, and crouch for duration of shift (eight hours or longer). The employee will need to use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move and/or push up to 50 pounds without assistance.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be detail oriented, possess strong organizational and time management skills and the ability to multitask. Ability to work a flexible schedule including weekdays, weekends, holiday and nights

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Skills

Reasoning Ability and Computer Skills

Ability to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet to moderate.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

EOE/M/F/D/V