We’re currently looking for an experienced IT Support to join our team. With your expertise in troubleshooting hardware and software, we believe you could be a great fit for this role.

Designation : IT Support

Location : Japan

Position : Permanent

Experience : 2+ years to 5 years

Candidates must be living in Japan to apply for this role.

Role Overview:

Hardware Troubleshooting: Support for desktops, laptops, printers, and accessories. Smart hand support for networking hardware (routers, switches, firewalls) and conference room A/V equipment.

Operating System & Software: Expertise in installing and troubleshooting Windows, Mac, and Linux OS, along with key applications like O365, Adobe, and others. Knowledge in mobile device management (Airwatch, Xenmobile, etc.).

Tools & Processes: Experience with ServiceNow or Remedy, managing service requests and incidents, mentoring L1 resources, and contributing to process improvements.

What We Need:

Proficiency in L2 hardware and software troubleshooting and a solid understanding of networking concepts.

Experience with TCP/IP, DNS, DHCP, VPN, and RDP, and OS imaging and troubleshooting.

Ability to manage and resolve technical issues under SLAs and mentor junior team members.

If you’re interested, Please share your updated cv to [email protected]