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What We'll Bring

We are seeking a creative and detail-oriented Content Developer to join our Customer Service/Support team. The ideal candidate will be responsible for designing engaging and effective training materials, including PowerPoint presentations and e-learning modules, based on requirements provided by training managers and subject matter experts (SMEs).

What You'll Bring

Key Responsibilities:

Content Design

• Design high-quality PowerPoint presentations for training sessions, ensuring they are visually appealing and informative.
• Develop e-learning modules using authoring tools such as Articulate Storyline, Adobe Captivate, or similar platforms.
• Ensure all training materials are designed according to the specifications and requirements provided by training managers and SMEs.
  
  

Collaboration

• Liaise with training managers and SMEs to gather content requirements and ensure accuracy in training materials.
• Coordinate with the Training Manager to ensure content aligns with organizational goals and training objectives.
  
  

Content Review And Improvement

• Continuously review and update training materials based on feedback and performance metrics.
• Ensure all content is up-to-date, accurate, and aligned with organizational standards.
• Incorporate feedback from trainers and learners to improve the effectiveness of training materials.
  
  

Technical Skills

• Utilize e-learning authoring tools to create interactive and engaging e-learning modules.
• Proficient in using Microsoft PowerPoint to develop professional presentations.
• Familiarity with Learning Management Systems (LMS) to upload and manage e-learning content.
  
  

Project Management

• Manage multiple content development projects simultaneously, ensuring timely delivery of high-quality materials.
• Maintain organized records of content development processes and project timelines.
  
  

Qualifications

Impact You'll Make:

• Bachelor's degree in Education.
• Certification In Authoring tools like Articulate 360, Adobe, Vyond, or similar tools.
• Proven experience in content development.
• Excellent communication and interpersonal skills.
• Proficiency in using e-learning authoring tools and Microsoft PowerPoint.
  
  

Preferred Experience

• Minimum of 2-4 years of experience in content development for training programs.
• Experience in creating both PowerPoint presentations and e-learning modules.
• Familiarity with digital learning platforms and Learning Management Systems (LMS).
• Ability to work collaboratively with SMEs, graphic designers, and training managers.
  
  

This job is assigned as On-Site Essential and requires in- person work at an assigned TU office location as a condition of employment.

TransUnion Job Title

Rep II, Consumer Operations Support