The Business Analyst - Technical Solutions will work closely with both the operational and technical teams to clearly define the scope and feasibility of technical requests. This role will facilitate better communication and collaboration, ensuring that technical solutions are both practical and aligned with business objectives. The Business Analyst will report to the Business Transformation Specialist but will also at times be coordinated by the Business Operations Lead.

Responsibilities:

• Facilitate technical request scoping in partnership with operational and technical teams
• Translate technical solution requests into business requirements for technical teams
• Define and execute User Acceptance Testing (UAT)
• Monitor technical requests for status, scope, prioritization, and resource changes
• Work closely with TPMs to track request progress and remove impediments
• Own and facilitate LTS + GSCO communication channels
• Conduct technical feasibility assessments and provide recommendations for technical solutions to support business objectives
• Collaborate with technical teams to develop and implement technical solutions, ensuring that they meet business requirements and are aligned with operational goals

Skills:

• Communication Skills: Ability to facilitate effective communication between technical and non-technical stakeholders.
• Interpersonal Skills: Ability to build and maintain strong relationships with both operational and technical teams.
• Systems Thinking: Understanding of how different systems and processes interconnect and impact each other.
• Business Acumen: Ability to understand the broader business context and how technical solutions contribute to overall objectives.
• Technical & Operational Acumen: Ability to understand technical and operational nuances and translate them into business requirements.
• Problem-Solving Skills: Ability to assess technical feasibility and provide innovative solutions to business challenges.
• Project Management: Skills to monitor and manage technical requests, ensuring alignment with business objectives.
• Attention to Detail: Ensure accuracy and reliability in technical solution scoping and implementation.
• Time Management: Strong ability to work independently and manage one’s time efficiently.

Education/Experience:

• Bachelor’s Degree in Information Technology, Computer Science, Business Administration with a focus on IT, or a related field
• 8+ years of experience in technical business analysis or a related field
• Experience working closely with both operational and technical teams
• Experience with project management and technical feasibility assessments

Pay range is $70-$75 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

THE PROMISES WE MAKE:

At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.

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