Role Title: Application Testing Support Engineer

ECLARO: A quick Summary

ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client's needs and solve business challenges through strategic staffing, permanent placement, custom outsourcing & offshoring. Utilizing our proprietary TRINIT-E® Service Maturity Model, we help clients implement programs to promote innovation, automation and process improvement.

Qualifications:

Must Have:

• Background in testing enterprise software applications
• Experience in writing manual test cases
• Basic programming skills and/or experience in object-oriented programming
• Triage issues reported to Help Desk in a timely manner.
• Ability to research, diagnose, troubleshoot, and identify potential solutions for reported issues.
• Adept at interacting directly with business to debug and gather additional information.
• Work with Business Continuity team to provide required evidence of issue and steps to reproduce.
• Proper documentation of known issues and maintaining good knowledge base
• Generate reports for reported issues.
• Strong verbal and written communication skills

Nice to Have:

• Knowledge about insurance industry