Contract Job Description: Application Support Engineer (Inside IR35 – 3 months)

Location: London / Hybrid (3 days pw onsite)

Contract Type: Inside IR35

Duration: 3 Months (Potential for extension)

Start Date: ASAP

Overview:

We’re looking for an experienced and hands-on Application Support Engineer to join on a contract basis to support several key business applications during a period of transition. The incoming systems are being migrated from a related business, and this role will play a central part in ensuring that service continuity and operational performance are maintained.

This position is ideally suited for someone with a strong background in supporting SaaS products, especially within the insurance domain, and who is comfortable working closely with both internal users and external vendors.

Key Responsibilities:

• Provide day-to-day support for a suite of SaaS-based applications across various internal functions, including Finance, Underwriting Ops, Claims, Actuarial, Risk, and HR.
• Act as the first point of contact for incident resolution and issue management, ensuring that all reported problems are addressed in a timely and professional manner.
• Collaborate with internal stakeholders and third-party vendors to triage, troubleshoot, and resolve technical issues.
• Monitor application performance and proactively identify potential issues before they impact the business.
• Lead or support incident response for application outages or degradation, including root cause analysis and reporting.
• Maintain and update support documentation and knowledge bases.
• Carry out compliance activities such as user access reviews and audit tracking for supported applications.
• Deliver basic training sessions and create user guides or materials to help teams get the most from their tools.
• Support change and release management processes where relevant to application updates or transitions.

Skills & Experience Required:

• Strong application support background, ideally within insurance or financial services.
• Proven experience working with a range of SaaS applications and vendor platforms.
• Solid understanding of ITSM principles and best practices – ITIL certification or experience preferred.
• Experience across incident management, service request fulfilment, and change/problem management.
• Confident in performance monitoring, issue resolution, and service optimisation.
• Demonstrated ability to understand business domains and align application use with business needs.
• Excellent interpersonal and communication skills – able to engage confidently with both technical and non-technical stakeholders.

Additional Info:

• This is a 3-month Inside IR35 contract with the potential to extend depending on business needs.
• Hybrid working environment with occasional office presence expected in central London.