Problem Solving: Capable of identifying challenges, developing innovative solutions, and implementing process improvements.
Communication Skills: Excellent written and verbal communication skills are crucial for effective collaboration within the team and with external stakeholders.
Analytical Skills: A strong aptitude for analysing data, identifying trends, and deriving meaningful insights to proactively act on incidents.
Interpersonal Skills: Adept at building and maintaining relationships with cross-functional teams and clients.
Provide on-call support for critical issues and incidents (24x7 rotational on call)
Time Management: Strong organizational skills to effectively prioritize tasks and manage multiple responsibilities simultaneously.
Customer Focus: A customer-centric mindset with the ability to understand and address client needs.
Collaboration: A team player who can work collaboratively with colleagues to achieve common goals.
Conduct incident response and post-incident analysis to improve system resiliency.
Experience in production/application support environment
Possess understanding of Git, Chef, Jenkins, Power Shell, Shell scripting, Oracle , PL/SQL, Unix , ITSM , Java troubleshooting, continuous integration, and continuous deployment (CI/CD) pipelines.
Automate manual processes to improve efficiency and reduce human error.
Monitor system performance and troubleshoot issues in real-time.
Ensure the security and compliance of systems and applications.
Automate operational tasks to achieve high levels of system reliability.