- What should your customer success manager resume include?
- How can you create a professional summary?
- How should you describe your work experience as a customer success manager?
- Include a fitting customer success manager resume education and certifications section
- Which key skills are relevant for a customer success manager resume?
- How to select the most impactful customer success manager resume template
- Copyable customer success manager resume example
- Key takeaways for writing a customer success manager resume
Looking for your next job as a customer success manager? We’ll show you how to write a compelling customer success manager resume that stands out, with expert tips for highlighting your relationship-building skills and strategic impact.
Companies want to hire customer success managers who can strengthen relationships and build trust with customers. Your resume should reflect your ability to solve problems, increase engagement, and boost retention. Knowing how to write a targeted customer success manager resume can increase your chances of landing your next role.
This resume guide, along with our customer success manager resume example, will show you:
What to include on a customer success manager resume
Tips for writing about your experience and education
How to include relevant skills on your resume
The best resume template for a customer success manager
What should your customer success manager resume include?
Your resume should highlight your record of building client relationships, supporting product adoption, and reducing churn. Employers want to know how you’ve helped customers find success using a company’s products or services. This includes how you use your strategic thinking, communication, and business acumen to improve customer satisfaction and drive business growth.
A customer success manager resume should have these sections:
A resume header with your contact information
How can you create a professional summary?
A professional summary goes at the top of your customer success manager resume, so it’s usually the first part an employer reads. Use your summary to discuss how you help companies bridge the gap between customer support and business goals. In two to three sentences, highlight your client management experience and core skills, such as product knowledge or consumer research.
Your summary should also include one or two of your top achievements, supported by measurable data if possible. For example, mention how you increased customer retention by 32 percent at your previous job. These accomplishments can capture an employer’s attention and make them excited to read the rest of your resume.
View our adaptable customer success manager resume summary below:
Accomplished customer success professional with proven success driving SaaS adoption, optimizing customer engagement, and maximizing retention. Skilled in developing and executing onboarding programs, training initiatives, and workflow optimizations that enhance product utilization and achieve measurable ROI. Adept at managing multi-stakeholder relationships, advocating for customer needs, and identifying opportunities for upselling and expansion. Proficient in translating customer insights into actionable strategies, collaborating cross-functionally with product, sales, and marketing teams to improve customer satisfaction. Focused on delivering high-impact solutions that strengthen customer relationships and contribute to long-term business growth.
How should you describe your work experience as a customer success manager?
In your work experience section, show employers what you’ve done to increase customer satisfaction and retention in your past jobs. List your most recent position first and work backwards in reverse-chronological order. Include all of your relevant experience in customer relationship management, sales, account management, and similar areas.
Under your job title and employment dates, write bullet points to describe your responsibilities and achievements. Each bullet point should stress the outcomes of your work, not just your duties. For example, you may have increased renewal rates, onboarding speed, or customer engagement. Back up those accomplishments with quantifiable metrics whenever you can.
Here’s an example of a bullet point using measurable data:
“Implemented an onboarding framework to facilitate smoother product adoptions, contributing to a 23% increase in client loyalty over one year.”
Check out our adaptable customer success manager resume employment history section below:
Customer Success Manager at Stellic, Remote 2021-2025
Managed a portfolio of 25+ higher education partners, ensuring seamless onboarding, high product adoption, and measurable student success outcomes.
Developed and executed customer training programs to improve platform utilization across diverse roles, including academic advisors, administrators, and registrars.
Built strategic relationships with institutional stakeholders, proactively identifying risks and opportunities for account growth.
Acted as the voice of the customer, collaborating with product, sales, and marketing teams to enhance platform capabilities and improve customer experience.
Led renewal and upsell conversations, increasing customer retention and contract value.
Increased product adoption by 30% through customized training and engagement strategies.
Achieved 100% renewal rate by implementing a proactive success plan for high-value partners.
Developed an ROI tracking framework, enabling customers to quantify student success impact.
Identified and executed cross-sell opportunities, expanding institutional usage by 20%.
Spearheaded customer advocacy initiatives, resulting in a 50% increase in referrals.
Account Manager at Brown & Partners, Inc., Greenville, SC 2018 - 2021
Led customer acquisition and retention efforts, serving as the primary point of contact for clients in the business development sector.
Managed customer relationships with a focus on ensuring long-term satisfaction and engagement with service offerings.
Conducted in-person sales presentations, negotiated contracts, and provided ongoing support to optimize customer experience.
Tracked customer interactions and sales pipeline progress using CRM tools, ensuring transparency and strategic follow-ups.
Coordinated with cross-functional teams to address customer needs and drive business growth.
Increased client retention by 25% through strategic relationship management.
Expanded territory sales coverage, resulting in a 40% growth in customer base.
Improved CRM adoption, optimizing account tracking and sales forecasting.
Provided training and mentoring to junior account managers, improving team performance.
Negotiated and closed high-value deals, exceeding quarterly revenue targets.
Customer success managers work closely with other departments, including sales, customer support, and marketing teams. As you discuss your work experience, mention times when you collaborated with others to provide customer feedback, identify upselling opportunities, or suggest new promotional ideas.
Include a fitting customer success manager resume education and certifications section
Your education section should list your degree in business, communications, or a related field. It can also include the ongoing training and development you’ve completed throughout your career.
Follow these tips for writing your education section:
Focus on relevant details. Provide your degree, field of study, and school you attended. You don’t have to include your attendance dates unless you graduated recently.
List your education in reverse order. For example, if you have a Master of Business Administration (MBA), it should go before your bachelor’s degree.
Include certifications and training. You should include relevant certifications you’ve earned, like the Certified Customer Success Manager (CCSM) credential, or training in Salesforce, HubSpot, or other tools.
Bachelor of Science in Business Administration at the University of North Carolina, Chapel Hill, NC
Which key skills are relevant for a customer success manager resume?
A customer success manager resume should highlight your skills in data analysis, communication, and customer relationship management (CRM) tools. You’re the link between a company and its customers, so you need to show how you can solve problems and build relationships to get results.
Use the job description as a guide for what skills to include. Job postings usually include keywords that you can put on your resume to pass applicant tracking systems (ATS). Many companies use this software to scan and rank resumes based on target keywords. (To learn more about mastering the ATS, check out our article on resume ATS optimization.)
Some keyword-rich skills for a customer success manager resume can include:
Customer relationship management
Software as a Service (SaaS) implementation
Customer intelligence
Product knowledge
How to select the most impactful customer success manager resume template
The resume layout you choose should reflect your professionalism and experience. Choose a clean, modern resume template that allows hiring managers to quickly identify your key qualifications.
Keep the design simple and avoid bold colors or flashy graphics. If you want to show some personality, include a subtle accent color in your resume header. You should also bold your section headers and use bullet points to make your customer success manager resume easy to scan.
Stick to one page unless you have many years of experience in client relationship management or sales. In that case, it’s fine to have a two-page resume.
Looking for an easier way to design your resume? Browse the many templates we offer in our resume builder to find one that fits your career and personality. You can also get more inspiration by looking at the 100+ resume examples we offer.
Copyable customer success manager resume example
Summary example
Accomplished customer success professional with proven success driving SaaS adoption, optimizing customer engagement, and maximizing retention. Skilled in developing and executing onboarding programs, training initiatives, and workflow optimizations that enhance product utilization and achieve measurable ROI. Adept at managing multi-stakeholder relationships, advocating for customer needs, and identifying opportunities for upselling and expansion. Proficient in translating customer insights into actionable strategies, collaborating cross-functionally with product, sales, and marketing teams to improve customer satisfaction. Focused on delivering high-impact solutions that strengthen customer relationships and contribute to long-term business growth.
Employment history example
Customer Success Manager at Stellic, Remote 2021-2025
Managed a portfolio of 25+ higher education partners, ensuring seamless onboarding, high product adoption, and measurable student success outcomes.
Developed and executed customer training programs to improve platform utilization across diverse roles, including academic advisors, administrators, and registrars.
Built strategic relationships with institutional stakeholders, proactively identifying risks and opportunities for account growth.
Acted as the voice of the customer, collaborating with product, sales, and marketing teams to enhance platform capabilities and improve customer experience.
Led renewal and upsell conversations, increasing customer retention and contract value.
Increased product adoption by 30% through customized training and engagement strategies.
Achieved 100% renewal rate by implementing a proactive success plan for high-value partners.
Developed an ROI tracking framework, enabling customers to quantify student success impact.
Identified and executed cross-sell opportunities, expanding institutional usage by 20%.
Spearheaded customer advocacy initiatives, resulting in a 50% increase in referrals.
Account Manager at Brown & Partners, Inc., Greenville, SC 2018 - 2021
Led customer acquisition and retention efforts, serving as the primary point of contact for clients in the business development sector.
Managed customer relationships with a focus on ensuring long-term satisfaction and engagement with service offerings.
Conducted in-person sales presentations, negotiated contracts, and provided ongoing support to optimize customer experience.
Tracked customer interactions and sales pipeline progress using CRM tools, ensuring transparency and strategic follow-ups.
Coordinated with cross-functional teams to address customer needs and drive business growth.
Increased client retention by 25% through strategic relationship management.
Expanded territory sales coverage, resulting in a 40% growth in customer base.
Improved CRM adoption, optimizing account tracking and sales forecasting.
Provided training and mentoring to junior account managers, improving team performance.
Negotiated and closed high-value deals, exceeding quarterly revenue targets.
Education example
Bachelor of Science in Business Administration at the University of North Carolina, Chapel Hill, NC
Skills example
Customer Relationship Management
SaaS Implementation & Adoption
Data Analysis & ROI Reporting
Upselling & Renewals Management
Enterprise Account Management
Cross-functional Collaboration
Key takeaways for writing a customer success manager resume
A customer success manager resume should highlight your ability to build relationships, support customers, and resolve problems.
Make sure your resume includes relevant keywords from the job description, such as account management or business development, to pass an ATS.
Choose a clean, polished resume template that matches your professionalism and expertise.
Use our online resume builder to craft your customer success manager resume with adaptable templates and AI-powered content.
