About Us

At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.

About The Team

Downer's Energy & Utilities business unit is an integrated trans-Tasman team, providing services and solutions that connect communities to essential networks and infrastructure.

We design, build, operate and maintain today's critical assets and networks, delivering complete services across the water, electricity, telecommunications, industrial and power generation sectors.

Our expertise spans in-house technical smarts, specialist engineering, integrated OEM partners, and dedicated crews of qualified tradespeople.

Job Description

Downer is a significant player in the telecommunications industry within New Zealand. Our experts are delivering mobile and broadband coverage to keep communities connected. We are growing our business through delivering consistent service, excellence and by developing inspirational leadership with our people and customers.

Te kōwhiringa | The Role

Our Work Management Centre (WMC - a blend of contact centre and support administration) provides a centralised hub for communications with our customers to our field staff. We are seeking a new WMC Representative superstar to join our Auckland team on a fixed-term basis to cover parental leave. The role includes rostered shift work. You will be working in a complex and technical inbound dispatch environment supporting our telecommunication services nationwide. The team ensure that our customer relationships are maintained by providing rapid solutions to overcome major outages and faults across our network.

If you enjoy working with a broad range of customers, delivering the highest level of service and are an administration superstar, then this role could be a great opportunity for you! 

Nga pūkenga matua | About you

• Strong phone-based verbal communication skills
• Previous experience in either a contact centre, dispatch or jeopardy management role
• Strong problem-solving abilities and good technical aptitude to manoeuvre around multiple systems to seek solutions
• A team player attitude with the ability to remain calm and effective under pressure
• Previous experience in a technical industry is advantageous
  
  

Ko te take ka parekareka e koe ki te mahi ki kōnei | Why you will enjoy working here

Downer Group Is An Employer That Acknowledges And Embraces The Importance Of Our People's Diverse Experiences, Talents, And Cultures. As An Inclusive Employer, We Welcome Applications From Everyone. We Offer

• An opportunity to work for a major company
• Chance to thrive in a fast-paced and dynamic environment.
• Fantastic work culture and supportive team environment
  
  

Ko wai mātou | Our Organisation

Downer is made up of more than 33,000 people who are all different. Different preferences and perspectives. Different histories and heritages. We are different in the way we think, the actions we take and the unique value we contribute to Downer and it’s these differences that are Downer’s greatest strength. Want to know more? Then head to our people site, here .

Me pēhea ki te tono | How to apply

If this sounds like the opportunity for you, please “apply now”. We respectfully request no recruitment agency approaches. Please be advised that email applications will not be accepted.

We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test, medical and a Ministry of Justice check prior to starting employment. If you need support with this requirement, please talk to our team.