The Vice President of Claims and Asset Management is responsible for the strategic leadership and operational oversight of Claims, Post-Sale, Conveyance, Property Preservation, Hazard Claims, and REO functions. This individual plays a critical role in ensuring the timely and accurate resolution of claims and asset management activities, while aligning departmental performance with overall company goals and objectives.
The VP of Claims and Asset Management will foster a culture of collaboration, accountability, operational excellence, and exceptional customer service. This role requires a strong and experienced leader with direct knowledge of Ginnie Mae products, who can build high-performing teams and drive continuous improvement across all areas of responsibility.
Responsibilities
- Provide direct leadership and direction to Claims and Asset Management teams, including Post-Sale, Conveyance, Property Preservation, Hazard Claims, and REO.
- Establish and execute strategies to improve process timelines, quality, and performance in alignment with company goals.
- Maintain scalable, efficient, and compliant processes, procedures, and controls.
- Develop and maintain strong working relationships with direct reports, internal stakeholders, vendors, and customers to ensure seamless operational execution.
- Cultivate a culture of accountability, ownership, and continuous development among team members.
- Monitor and ensure timely filing of claims and accurate asset management to minimize losses and maximize recovery.
- Identify risk, resolve escalations, and implement controls to mitigate future issues.
- Represent the department in executive leadership meetings and provide regular performance reporting to senior leadership.
Qualifications
Required - 7+ years’ experience in leadership, and leading other leaders
- 7+ years of direct experience managing GNMA and GSE Claims
- 7+ years of direct experience managing GNMA Post Sale (2nd Chance/Conveyance) and Property Preservation
- 5+ years’ experience in MSP/Black Knight products
- 5+ years’ experience leading projects
- Proven record of leadership and sound management skills
- Deep understanding of all GNMA and GSE servicing guides
- Strong problem solving
- Excellent communication skills
Preferred - Management experience in multi-site/offshore teams preferred
- 3+ years of direct experience managing REO
- 3+ years of direct experience managing Hazard Claims
Physical Demands & Working Conditions
Duties
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:
- The employee is regularly required to talk or hear.
- The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
- The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
- The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
- The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.
About RoundPoint Mortgage Servicing LLC
RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise.
Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders.
Location
Employee Status
Travel