Absa Capital Prague is looking for an experienced Trading Support Engineer to support the Executing Platforms in our estate. This is a critical role in ensuring the Systems and Infrastructure supporting the Trade Execution platforms are functioning smoothly and efficiently. To excel in this role, a combination of technical, analytical and communication skills is needed.

Key Responsibilities:

• Monitor, deploy and support sophisticated front-office trading systems
• Interact with Traders, Front, Middle + Back Office Staff, including Development, Application Support and Infrastructure Teams
• Perform regular system checks
• Troubleshoot and restore system processing in event of outages
• Handle service requests and queries
• Perform proactive maintenance
• Support Application deployment to Production Services
• Perform and assist with all Disaster Recovery Plans
• Proactively document any knowledge on Confluence
• Proactively assign, manage and prioritize relevant support tickets on the ticketing queue using ServiceNow

Minimum experience and skills:

• Min 6 years of previous experience in a customer support role in high pressured environment
• Application Support experience
• Experience working in FinTech or related fields, preferably Financial Markets / Investment Banking
• Excellent written and verbal communication skills
• Ability to take ownership and become a Subject Matter Expert
• Proactively document any knowledge on Confluence
• Strong attention to detail, self-management, initiative, discipline, and follow-through
• Exceptional problem-solving ability to provide root cause analysis of problems and workarounds
• Ability to work flexible hours to meet client demands.
• Experience working with both Windows Server and UNIX/Linux OS’
• Service Management/ITIL knowledge.
• Experience in Amazon Web Services

Technical Skills (required):

• Scripting - proficiency in scripting languages like Bash or PowerShell is essential.
• Database Management - experience with SQL and NoSQL databases.
• Networking and Protocols - strong understanding of networking fundamentals (TCP/IP, UDP) and protocols such as FIX and other communication protocols used in Electronic Trading.
• Operating Systems - expertise in Linux/Unix & Windows Server systems. Troubleshooting and System monitoring in these environments is important.
• Configuration Management - knowledge of tools like Git, Jenkins, TeamCity and Octopus to manage Configurations, Deployments, and Version Control.
• Quality Assurance - understanding of Testing Frameworks and Methodologies, and being able to test and validate new features or updates

Problem-Solving and Troubleshooting Skills (required):

• Incident Response - Ability to quickly identify and resolve issues related to Trading Systems, such as Connectivity problems, Latency, Order routing failures, or System crashes.
• Root Cause Analysis - Ability to analyze logs, System behavior, and Performance metrics to identify the underlying causes of issues.
• Log Analysis and Monitoring - Familiar with tools for Monitoring and Analyzing logs + System Monitoring Tools

Market Knowledge (beneficial):

• Understanding of Financial Markets - knowledge of asset classes (Equities, Fixed Income, FX, Derivatives)
• Exchange and Market Data Feeds - understanding how Market Data feeds work and how to manage Real-Time price feeds from Execution Venues