Description

Job Summary

• Create, edit, and maintain technical documentation for various applications and services.
• Collaborate with scrum team product owners, developers, business analysts, and testers to gather information, enhance understanding of updates and user needs, and ensure accuracy of documentation.
• Translate complex technical concepts into clear, concise, and user-friendly documentation.
• Research effectively and efficiently using various resources.
  
  

Key Responsibilities

• Develop and update configuration guides, implementation guides, and release notes.
• Work closely with subject matter experts to understand product functionality and user needs.
• Research code changes, database updates, technical specifications, existing documentation, system functionality, etc. to understand updates and better communicate the changes made.
• Ensure documentation meets quality standards and is consistent with company branding and style guidelines.
• Conduct usability testing and gather feedback to improve documentation.
• Manage multiple documentation projects simultaneously and meet deadlines.
• Stay current with industry trends and best practices in technical writing.
  
  

Qualifications

Education and Experience:

• Degree in Technical Writing/Communications, Computer Science, or a related field.
• Minimum of 3 years technical writing experience, preferably in the technology or software industry.
• English language fluency.
  
  

Skills And Competencies

• Excellent Writing Skills: Demonstrated ability to write clear, concise, and accurate documentation for a variety of audiences. Experience with and understanding of single sourcing principles and use in documentation.
• Technical Proficiency: Understanding of software development processes, programming languages, and technical concepts.
• Tools and Software: Proficiency with the following tools:
• Atlassian Confluence
• Atlassian Jira
• Microsoft SharePoint
• Microsoft Word
• Microsoft Azure DevOps Services
• Microsoft SQL Server Management Studio
• Microsoft Visio
• Image capturing tools
• Research Skills: Proven ability to gather information from various sources, including requirements, test plans, database and developer code review, and subject matter experts.
• Attention to Detail: Strong proofreading and editing skills to ensure error free documentation.
• Communication Skills: Excellent verbal and written communication skills to collaborate effectively with cross-functional teams. Ability to hear, accept, and apply constructive criticism and feedback.
• Project Management: Ability to manage multiple projects simultaneously and meet deadlines.
  
  

Preferred Qualifications

• Experience with Agile development methodologies.
• Knowledge of HTML, SQL, and other web technologies.
• Familiarity with content management systems.
• Experience in creating Software Development documents including configuration guides, implementation guides, and release notes.
• Ability to quickly learn and understand complex technical concepts.
  
  

Personal Attributes

• Self-Motivated: Ability to work independently with minimal supervision.
• Team Player: Strong interpersonal skills and the ability to work collaboratively in a team environment.
• Adaptable: Adapt to changing priorities and project requirements.
• Problem-Solver: Advanced analytical and problem-solving skills.
  
  

WTW is an Equal Opportunity Employer