Who are we?

Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:

Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!

Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!

Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.

We look forward to meeting you!

Job Description

We are looking for a highly motivated and technically skilled Technical Support Engineer to join our North American team. In this role, you will be the key technical point of contact for our automotive clients, ensuring seamless product delivery, installation, and support. If you’re passionate about cutting-edge automotive technologies and thrive in a dynamic, customer-facing environment, we’d love to hear from you!

Job Responsibilities:

• Ensure timely delivery, follow-up, and ongoing support of technical products and solutions for North American clients.
• Manage the product delivery phase, including on-site installation and commissioning of systems.
• Evaluate and analyze project requirements based on customer needs, and propose appropriate technical solutions.
• Collaborate with sales teams to provide pre-sales technical support, product demonstrations, and answer technical inquiries.
• Deliver professional technical services to local customers, including handling product usage issues, troubleshooting, and resolving problems.
• Collect and summarize customer requirements and after-sales technical feedback, providing timely updates to relevant internal stakeholders to support product improvement.
• Translate customer feedback into technical documentation and share with the product and R&D teams to support product evolution and feature adjustments.
  
  
  

Profile Requirements:

Qualifications:

• Proficient in using diagnostic tools such as CANoe.
• Strong understanding of CAN bus and UDS protocol.
• Bachelor’s degree or higher in Computer Engineering, Software Engineering, Communications, or a related field (preferred).
• Minimum of 3 years of experience in technical support, preferably in the automotive industry with exposure to full solution delivery.
• Fluent in both English and Chinese, with strong verbal and written communication skills.
• Solid knowledge of software, hardware, and network systems, with the ability to independently identify and resolve technical issues.
• Proactive mindset with excellent communication and problem-solving abilities.