As a Support Engineer you ensure MIC’s customer success by delivering expert support, resolving issues, and optimizing system reliability. Through collaboration, agility, and continuous learning, you uphold MIC’s high standards for efficiency and customer satisfaction.

Your missio

• n
  Support our international customers and Key Users in the application of our software products and ensure that solutions are roled out in a timely manner (2nd level suppor
• t)Answer technical and functional inquiries from custome
• rsAnalyze the source code (Java, Oracle PL/SQL, SQ
• L)Document knowledge (technical notes and articles

)
Your Skills And Qualificati

• ons
  Degree in Business Information Systems or Computer Science, ideally 3+ years of proven work experience (software support or simi
• lar)Good knowledge in JAVA, SQL and relational DB (ideally: Ora
• cle)Strong problem-solving and analytical sk
• illsA plus: Customs knowl
• edgeService orientation and good communication sk
• illsProficient English (spoken & writt

en)
We offe

• r you
  Cooperative, appreciative and respectful c
• ultureInternational context with global p
• layersProfessional onboarding: Personal training plan and men
• toringIndividual development and career opportunities (MIC Ac
• ademy)Employee bonus and varios be
• nefitsVarious benefits: Group term life insurance, dental & medical care, retirement saving plan 401k, cell phone, bonus p

ayment
Join our international MIC Team in Southfie