Coordiante IT support requests across the SEA region to ensure timely resolution. Engage with users to understand their needs and set realistic expectations regarding support timelines
协调东南亚地区的 IT 支持请求，确保及时解决,与用户交流，了解他们的需求，并设定合理的支持时间预期
Work closely with on-site and remote IT teams to resolve issues efficiently
与现场和远程 IT 团队紧密合作，有效且高效地解决问题
Provide prompt assistance to user inquiries through various communication channels, document all reported issues and the steps taken to resolve them for future reference 通过各种沟通渠道及时协助用户的询问，记录所有报告的问题和采取的解决步骤，供日后参考
Reach out to users after issue resolution to confirm that their problems have been adequately addressed, develop and update documentation to assist users with common issues and reduce repetitive inquiries 在问题解决后联系用户，确认他们的问题已得到充分解决,制作和更新文档，帮助用户解决常见问题，减少重复咨询
Monitor support metrics to ensure that all cases are resolved within the agreed-upon timeframes 监控支持指标，确保所有问题在商定的时间框架内得到解决