This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Key responsibilities include, but are not exclusively:

• Provide outstanding support in the form of technical assistance (remote & onsite) to the regional service teams in your area of product specialization.
• Partner with the central Global Technical Service (GTS) team and multi-functional departments to bring in the service-related requirements and to sustain support through the life of the system.
• Provide mentorship and feedback on service tools, repair and installation work instructions.
• Provide feedback on spares parts and associated work instructions and feedback on diagnostic and test procedures required for support of systems.
• Provide feedback to product quality teams, analyse and initiate improvement projects on systems and subsystems as the need arises.
• Gives primarily input or develops sophisticated problem solving documentation. Validates service documentation and software.
• Cultivate and develop positive working relationships with Field Service Engineers (FSE’s), Applications, other Global Technical Support (GTS) groups, Development and Operations
• Working in compliance with legislation and IMS
  
  

Requirements

• BA degree in Electronics, Mechanics, or related subject area or comparable training (military or technical school)
• Typically requires 5-10 years’ experience with service and/or manufacturing in high-tech industry or laboratory
• Comfortable in working with analytical equipment
• All-round technical knowledge and practical skills in multidisciplinary trouble shooting
• Experience with analytical equipment (electronics, software, physics, mechanics) such as Electron Microscopes, Wafer Steppers, Medical Equipment (e.g. MRI-scan)
• Typically requires a University degree in Applied Physics, Electronics, or Electro-Mechanics. (Associates minimum, Bachelors
• preferred, or equivalent military training)
• Proven record as a self-starter who is also highly productive when not supervised
• Preferably experience as a customer or field service engineer with Electric Fault Analysis (EFA) equipment or Scanning Electron Microscope (SEM), alternatively any other high-tech equipment
• Works with demanding customers and understands the importance of customer relations and intimacy
• Project leader skills
• International Travel (50% of working time following initial training period)
• Proficient in English (verbal and in writing)
• Other language skills are an asset
  
  

Competencies

• Customer Focus
• Communication
• Complex Problem solving
• Planning / Prioritizing & Goal setting
• Decisiveness
• Tolerance of Ambiguity
• Teamwork
• Flexibility
• Decision making and Problem Solving
• Gets Results
• Relationship building
• Influence & Persuasion