Education: College/CEGEP Experience: 1 year to less than 2 years Tasks Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Computer and technology knowledge Networking software Networking hardware Networking security Internet Servers Software development MS Office MS Windows Personal suitability Efficient interpersonal skills Excellent oral communication Team player Work Term: Permanent Work Language: English Hours: 30 to 40 hours per week