The Department

The IT Operations and Systems Department provides the Club’s internal and external customers with expected IT System and Services that enable business operations. The Department’s goal is to provide the Club’s IT customers with best in class IT service offerings and experience.

IT Operations and Systems serves as the primary user engagement channel for IT for help and service offerings fulfillment. Engagement is offered 24x7 via phone, email and direct on-site support.

IT Operations and Systems is the Service owner responsible for; IT Data Computing facilities; production Infrastructure platforms; Incident, Change, Problem, Resilience, Capacity, Configuration, Procurement functions; Service Assurance and Quality management; and Level 1 /2 system support functions.

The Job

You will:

• Develop and Implement Disaster Recovery Plans:
• Create detailed disaster recovery strategies that outline the steps to be taken before, during, and after a disaster to ensure business continuity. This includes identifying critical systems and data, setting recovery time objectives (RTOs) and recovery point objectives (RPOs), and establishing procedures for data backup and restoration
• Lead the development, maintenance and validation of recovery plans, ensuring SOPs are maintained and current across all stakeholder systems
• Integrate Incident and Problem learnings into DR and Resilience planning
• Identify required budget, personnel, and technology resources required for the disaster recovery programme, inclusive of all improvement and remediation needs
• Keep detailed records of all disaster recovery plans, procedures, and post-disaster evaluations. This documentation should be regularly reviewed and updated to reflect changes in the IT environment and lessons learned from tests and actual recovery efforts
• Conduct Risk Assessments:
• Perform thorough assessments of the Club’s IT application and infrastructure to identify potential vulnerabilities and threats. This involves analysing the likelihood and impact of various disaster scenarios, such as natural disasters, cyber-attacks, and hardware failures, and developing recovery strategies to mitigate these risks
• Partner with business system leaders to identify and align on business-critical systems, dependencies and data that require protection
• Work closely with business units to help them develop and update their Business Impact Analyses (BIAs). This involves identifying critical business functions, assessing the potential impact of disruptions, and determining recovery priorities. Provide guidance and support to ensure that BIAs are comprehensive and accurately reflect the needs of the business
• Coordinate with Internal Stakeholders:
• Collaborate with different departments within the organization to ensure that disaster recovery plans are comprehensive and effective. This includes working with IT, operations, and management teams to align recovery strategies with business objectives and ensure that all critical functions are covered
• Establish Non Functional NFRs that are integrated into Architecture Design standards and build patterns which have standard Operational acceptance testing criteria
• Introduce and build the Club's SRE capabilities in partnership with business functions in the medium term
• Monitor and Test Recovery Plans:
• Regularly test disaster recovery plans through simulations, drills, and table-top exercises to ensure they are effective and can be executed smoothly in the event of a disaster
• Conduct table-top exercises by discussing and walking through disaster scenarios in a controlled environment to identify potential issues and improve response strategies
• Update the plans based on test results and changes in the IT environment to ensure they remain current and effective
• Capability, training and awareness:
• Develop and deliver training programs to educate employees on disaster recovery procedures and their roles in the recovery process. Conduct regular drills and simulations to ensure that staff are familiar with the plans and can respond effectively in a real disaster
• Track and maintain expertise across the IT Operations and Services function to ensure the continuance of human resources with the requisite skills, business knowledge and an ongoing, high-performance culture
• Manage Recovery Operations:
• Oversee the execution of disaster recovery efforts during and after a disaster. This includes coordinating the activities of the recovery team, ensuring that recovery procedures are followed, and managing the restoration of IT services to minimize downtime and data loss
• Lead the unified communication with senior management and stakeholders on the recovery status during execution, and facilitate the approval processes
• Design the programmes of work for incident response invocation of DR plans, their execution and post-incident investigation, tracking, and review
• Leads complex and/or high-impact problem investigations, including those with IT system business impacts
• Lead the identification of incident root cause analysis, and conduct post-mortem sessions with actionable recommendations linked to owners and delivery timelines
• Leads remediation for critical, high-risk technical, process or people resilience quality issues that require remediations to specific incidents or across the broader IT estate
• Stay Updated with Industry Trends:
• Continuously monitor advancements in disaster recovery and business continuity practices. This involves staying informed about new technologies, methodologies, and regulatory requirements, and incorporating best practices into the organization's disaster recovery plans
  
  
  

About You

You should have:

• University degree in Computer Science or Business or equivalent
• 8+ years’ work experience in the IT industry maintaining and managing complex production and testing environments within a sizable organisation with 5 or more years of experience developing and implementing IT Disaster Recovery plans
• Solid experience in delivering mission-critical system
• Strong interpersonal and communication skills with the ability to effectively communicate with all levels within the organisation, including IT teams, business users and Executive level managers
• Proficient in English language skill (both spoken and written)
• Good awareness of commercial and contractual issues
• Experience in vendor management
• Strong sense of ownership and accountability
• Strong ability in problem troubleshooting and diagnosis
• Proficiency in writing, presentation and communication skills
• Proficiency in both spoken and written English, Cantonese and Putonghua
• Expertise in developing and implementing disaster recovery plans, including setting recovery time objectives (RTOs) and recovery point objectives (RPOs)
• Ability to conduct thorough risk assessments and develop strategies to mitigate identified risks
• Solid understanding of the ITIL and service management framework (Incident, Problem, Change, Asset, Configuration and Service Level Management)
• Proficiency in various data backup and recovery technologies and solutions, such as cloud-based backups, on-premises solutions, and hybrid approaches
• Knowledge and experience in SRE practices, including automation, monitoring, and maintaining high availability of IT systems
• Strong understanding of IT infrastructure components, including servers, networks, storage systems, and databases
• Skills in developing and maintaining business continuity plans to ensure the continuation of critical business functions during and after a disaster
• Experience in conducting disaster recovery tests, drills, and table-top exercises to validate the effectiveness of recovery plans
• Ability to manage disaster recovery projects, including planning, execution, and monitoring progress
• Understanding of relevant compliance requirements and industry standards related to disaster recovery and business continuity
• Holder of Disaster Recovery or Business continuity-related certifications such as ABCP, CBCP, DRCS, IT DRP Planner, etc
  
  
  

Terms of Employment

The level of appointment will be commensurate with qualification and experience.

Enquiries

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.