Job Description

Applied Systems, Inc., a worldwide leader in insurance technology, is currently

searching for a System Ops Lead to join the Cloud Services Team. In this role, you

will be part of the Cloud Operations team responsible f or ensuring seamless delivery

and security of cloud services for clients by configuring, maintaining, upgrading, and

troubleshooting systems.

What You’ll Do

 You will be the primary point of contact for escalations in India, both

technical and non-technical. Your responsibilities will include the

maintenance and administration of Applied Cloud services,

encompassing backup, restoration, tools management, software

updates, installations, problem investigation, resolution, and escalation.

 You will liaise with Development, Support, and Implementation teams to

ensure the best possible experience for our clients. Additionally, you will

manage and maintain SLAs and OLAs, conduct reviews, and drive

continuous improvements.

 You will create and maintain policy and procedural documentation, and

work closely with other Cloud Services groups to resolve issues and

assist with configuration changes and testing. Your role will also involve

performing SQL activities such as database backups, restores, and

running scripts.

 Other duties will be assigned by your immediate manager or the

management team. You will also manage the shift roster and align the

team with daily, weekly, monthly, and yearly activities.

What You’ll Need to Succeed

We’re looking for someone who:

 Can work remotely or from an Applied Systems office

 The available shift for this role is for 10 hours:

• Saturday to Tuesday – 8am to 6pm
  
  

Your experience should include some or all of the following:

 10+ years of technical support experience in a Windows domain and SQL

environment, including troubleshooting simple to complex issues

• System Administration :
  
  

 Oversee the installation, configuration, and maintenance of Windows

servers and workstations.

 Ensure the smooth operation of SQL Server databases, including

performance tuning and optimization.

 Manage SQL Server Management Studio (SSMS) for database

administration tasks.

• Database Management :
  
  

 Design, implement, and maintain database systems to support

insurance software applications.

 Perform regular backups, restores, and disaster recovery planning.

 Monitor database performance and troubleshoot issues.

• Technical Support :
  
  

 Provide advanced technical support for Windows, SQL, and SSMS-

related issues.

 Assist in resolving complex technical problems and provide guidance to

junior team members.

 Coordinate with software vendors for support and troubleshooting.

• Security and Compliance :
  
  

 Implement and enforce security policies to protect sensitive insurance

data.

 Ensure compliance with industry regulations and standards.

 Conduct regular security audits and vulnerability assessments.

• Project Management :
  
  

 Lead IT projects related to system upgrades, migrations, and new

implementations.

 Collaborate with cross-functional teams to ensure project success.

 Develop and maintain project documentation and timelines.

• Performance Monitoring and Optimization :
  
  

 Monitor system and database performance to identify and resolve

bottlenecks.

 Implement performance tuning techniques for both Windows servers

and SQL databases.

 Regularly review and optimize system configurations.

• Team Leadership :
  
  

 Mentor and guide team members, providing training and development

opportunities.

 Delegate tasks and responsibilities effectively.

 Conduct performance reviews and provide constructive feedback.

• Incident and Problem Management :
  
  

 Manage and resolve incidents and problems related to IT operations.

 Develop and implement incident response plans.

 Analyze root causes and implement preventive measures.

• Documentation and Reporting :
  
  

 Maintain comprehensive documentation of systems, processes, and

procedures.

 Generate regular reports on system performance, incidents, and

project status.

 Ensure documentation is up-to-date and accessible to relevant

stakeholders.

• Continuous Improvement :
  
  

 Stay updated with the latest industry trends and technologies.

 Identify opportunities for process improvements and implement best

practices.

 Foster a culture of continuous learning and improvement within the

team.

What We Value

We strive for excellence at every turn to be the best at what we do. We invest in

talent, care about our people and are empowered by the results of our work. We

fulfil the promise of insurance – safeguarding and protecting what matters most in

people’s lives. And there is no more important job than that.

Our focus on the workforce, workplace and marketplace gives us a qualified

individual in an environment in which they can be productive while we maintain our

position in the industry. To help drive that change toward a vibrant, modern

workplace, we have employee-driven networks with commonalities in ethnicity,

gender, sexual orientation and military status.

Who We Are

For more than 35 years, Applied Systems has created innovative technology for the

global insurance industry. Today, we are a rapidly growing software leader that is

revolutionizing the way agencies and brokerages succeed.

We are smart and curious people in a tech-first environment that champions bold

and powerful thinking. We are transforming a complex industry through digitization,

automation, and innovative new partnerships. Together we are driving the industry

fearlessly forward.

It’s an exciting time at Applied. You can do big things here, in an

environment that supports creative thinking and bold ideas. Visit

http://www.AppliedSystems.com for more information on how you can

challenge what’s possible.