What You Will Be Doing

Develop Comprehensive Product Documentation

• Create clear, concise, and user-friendly documentation for our SaaS platform & suite of applications, including user guides, API documentation, release notes, FAQs, etc. – with a high degree of quality in accordance with industry standards and company guidelines.
• Research, develop and write best-in-class documentation for a software/service user audience – in a “customer-facing way” (easy to understand and follow for both technical AND non-technical readers to understand).
• Collaborate closely with product managers, engineers, and other stakeholders to ensure accuracy and relevance of technical content.
  
  

Manage Documentation Lifecycle

• Establish and maintain documentation standards, templates, and style guidelines to ensure consistency across all documentation.
• Update existing documentation to reflect product updates, new features, and improvements.
• Maintain content of online help portal by building and testing content for multiple product components and releases.
• Respond to documented feedback messages in a timely manner, implement changes to product documentation based on this feedback, and report top issues to manager.
  
  

Technical Writing Leadership

• Lead efforts to improve the overall quality of technical documentation by implementing best practices and innovative approaches.
• Mentor and coach junior writers or contributors on technical writing principles and methodologies.
• Provide subject matter expertise and serve as a review resource for content such as product help articles and training materials.
• Understand technical products and calculate effort estimates for the tasks assigned.
• Apply critical thinking outside direct areas of ownership and provide input to improve the product, content and authoring/publishing tools.
  
  

Content Strategy and Planning

• Develop and execute a content strategy aligned with product roadmap milestones and releases.
• Work closely with Product Management and Marketing teams to synchronize documentation with product launches and marketing campaigns.
• Contribute additions and updates to internal tool and process documentation.
• Create high-quality documentation about ZINFI products, how-to articles, wiki’s and other publications for end-users, software engineers, administrators, etc.
• Create compelling storyboards for the internal animation team to create videobased help documents.
  
  

User Experience and Feedback

• Conduct usability tests and gather feedback from users to continually refine and improve documentation clarity and effectiveness.
• Analyze user behavior metrics to identify opportunities for enhancing documentation accessibility and usability.
  
  

Documentation Tools and Technologies

• Evaluate, recommend, and implement documentation tools and technologies to streamline documentation processes and enhance collaboration.
• Ensure documentation is easily accessible through appropriate platforms (e.g.,knowledge base, help center, developer portal).
  
  

Regulatory and Compliance Documentation

• Ensure documentation complies with industry standards, regulatory requirements, and legal guidelines as applicable.
  
  

About Your Experience

• Preferable experience or knowledge in DITA/XML, HTML
• Excellent written communication skills
• Ability to meet deadlines and track progress on complex deliverables and work well with the larger organization.
• Capable of working individually or as a team member.
• Ability to learn and work with a variety of authoring and publishing tools such as Adobe Acrobat.
• Proven ability to understand and synthesize product and technical information.
• Proven track record of delivering quality documentation under tight deadlines with changing product requirements.
• Communication and project management skills
• Ability to work on multiple projects at once.
• Graphics and design skills or curriculum development a plus, but not required.
  
  

Required Skills

• Excellent written skills in English
• Excellent Time and Project management skills
• Knowledge of advanced Microsoft Word, PowerPoint, Excel, and Outlook.
• Highly organized and strongly self-motivated with the ability to multi-task activities
• Quick learner with a positive attitude and strong problem resolution and creative thinking skills
• Proven experience of writing technical content and as subject matter expert
• Ability to deliver high quality documentation and paying attention to detail.
• Quickly grasp complex product concepts and make them easy to understand.
• Guest blogging experience is a plus.
• Have experience in using various online content writing and monitoring tools.
• Candidates will be required to show case some original write-ups.
  
  

Education

• Master’s/Bachelor’s degree in any software, engineering or writing discipline – preferably I.T./Computer Science/Software Engineering or a related area is preferred.
  
  

Reports To

• Head of Product Marketing
  
  

Compensation

• Highly competitive salary, excellent benefits, career growth and a positive work environment
  
  

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