What You'll Do

The Technical Account Manager (TAM) for E-Invoicing & Live Reporting (ELR) is responsible for the technical management and health of Avalara’s enterprise customers in the ELR product group. Fluency in French (written and spoken) is necessary for this role to communicate with French-speaking customers and regulatory authorities.

You will be the primary technical escalation point across our e-invoicing and live reporting solutions, ensuring resolution of issues following enterprise support service levels. As a TAM focused on the French market, you will develop a comprehensive understanding of each customer’s environment and compliance configuration, applying that knowledge to provide proactive guidance and high customer satisfaction.

You will report to the Manager, Product Support and work on a hybrid basis.

What Your Responsibilities Will Be

• You will take end-to-end ownership of technical support cases for ELR customers in France, managing each issue through to resolution while keeping the customer informed.
• You will perform analysis of support tickets for enterprise customers, including reproducing issues, conducting root cause analysis, and documenting findings.
• Host regular update calls and escalation meetings to discuss technical status, pending issues, and next steps.
• Be the customer’s advocate inside Avalara, partnering with our development, product management, compliance, and support teams.
• Maintain an up-to-date understanding of each assigned customer’s technical environment.
• Build and nurture a “trusted advisor” relationship with important customer contacts.
• Identify potential challenges or recurring issues in the customer’s usage of ELR solutions.
• Maintain knowledge base articles, technical notes, and documentation.
• Assist customers in configuring Avalara’s ELR APIs and data formats.
  
  

What You’ll Need To Be Successful

• Fluent French and English (written and spoken) is required, as your role will involve direct interaction with French-speaking customers and engagement with French regulatory e-invoicing systems (e.g., Chorus Pro).
• Minimum 3+ years of experience supporting enterprise-level software or SaaS solutions.
• Experience replicating issues, analyse logs or data (e.g., XML invoices).
• Experience collaborating with several internal and external teams.
• Hands-on experience with API integrations and data formats like XML/UBL would be a bonus.
  
  

How We’ll Take Care Of You

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness

Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity

Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

Learn more about our benefits by region here: Avalara North America

What You Need To Know About Avalara

We’re Avalara. We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.

We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.