A well-established managed services company is seeking a dedicated Technical Account Manager to join their growing IT Division. In this client-focused role, you will be responsible for nurturing existing client relationships, ensuring customer satisfaction, resolving escalated issues, and identifying strategic growth opportunities within their client base. They are looking for a detail-oriented professional with strong communication skills who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.

Salary Range: $80,000 - $85,000 / year DOE

Technical Account Manager Responsibilities

• Foster and maintain strong relationships with existing clients to ensure high retention rates
• Serve as the primary point of contact for escalated client issues that require strategic attention
• Help clients understand, measure, and maximize the business value delivered by their services and solutions
• Conduct regular client meetings to review account performance and service delivery
• Monitor customer health metrics and proactively address potential issues before they escalate
• Identify and support cross-sell and up-sell opportunities within the existing client base
• Collaborate with internal teams to resolve complex client concerns outside the scope of standard service tickets
• Meet quarterly revenue targets focused on client retention and growth
• Develop deep knowledge of the company’s offerings to provide strategic recommendations to clients
• Document client interactions, action items, and account plans using company systems
• Work towards achieving client growth goals
  
  

Technical Account Manager Requirements

• 3+ years of experience in IT business-to-business client success, account management, service delivery, or similar client-facing role
• Proficiency with ConnectWise and Microsoft Office Suite
• Experience managing client relationships and handling escalations effectively
• Strong understanding of IT service delivery processes and best practices
• Excellent communication, presentation, and interpersonal skills
• Ability to translate technical concepts for non-technical audiences
• High school diploma required
• Strong problem-solving abilities and attention to detail
• Sense of urgency and ability to work in a fast-paced environment
• Experience with customer success software and tools is a plus
• Knowledge of MSP industry trends and challenges is preferred
• Project management experience is preferred
  
  

Benefits

• Competitive base salary
• Quarterly performance-based bonuses
• Comprehensive medical insurance
• Dental and vision insurance options
• 401(k) retirement plan
• Two weeks of paid time off
• Sick leave
• Paid federal holidays
• Hybrid work arrangement
• Annual Christmas party in New York
• Eligibility for President's Club
• Career advancement opportunities with 75% of roles promoted from within
• Supportive team environment with many long-term employees
  
  

Apply now!