We're a client-first, growth-focused MSP with a 30-year track record of supporting businesses across the manufacturing, logistics, and healthcare sectors. Our mission is simple: helping people succeed—and that includes our clients and our team.

As we continue to grow, we’re seeking a Technical Account Manager (MSP) to join our Lockport, IL office in a hybrid capacity (2 days onsite, 3 days remote). This role is ideal for a strategic, client-facing IT professional who thrives at the intersection of technology and business. You’ll work directly with C-level leaders, uncovering opportunities, shaping IT roadmaps, and supporting solution delivery in partnership with our engineering and sales teams.

Day to Day Responsibilties:

• Lead regular client meetings to review IT health, gather insights, and shape future strategy

• Design and present strategic IT roadmaps tailored to client business objectives

• Partner with engineers and sales to develop and present technical solutions

• Identify infrastructure risks, gaps, and opportunities to drive proactive support

• Build deep, trusted relationships with business leaders, including C-level stakeholders

• Collaborate across internal teams to ensure timely and accurate delivery of services

• Participate in technical planning and internal engineering discussions

Experience and Qualifications:

• 3+ years of experience in a Managed Services Provider (MSP)

• Proven success in consultative client engagement and account management

• Strong understanding of SMB IT environments including networking, cloud, and infrastructure

• Comfortable communicating complex IT concepts to non-technical executive audiences

• Excellent listening, critical thinking, and problem-solving skills

• Local to the southwest suburbs of Chicago

• Able to pass a background check, drug screening, and complete a hands-on technical assessment during the interview process

Perks & Benefits:

• Blue Cross Blue Shield Health Insurance

• Dental and Vision coverage

• 401(k) with 2% company match

• Life and disability insurance

• Paid holidays, sick days, and vacation

• Unlimited PTO after 1 year of service

• Quarterly All-Hands briefings & transparent leadership updates

• Fun, inclusive monthly team events—both virtual and in-person

• Annual Company Picnic (open to family and friends)

• Structured mentorship & growth opportunities