LimePay is a leading international payments solutions provider revolutionizing financial transactions across the dynamic markets of Asia-Pacific (APAC) and Africa (EMEA). Committed to seamless and secure payments, we empower businesses to thrive in the global economy.

We’re looking for a Technical Account Manager (TAM) to support our merchants by providing strategic technical guidance, assisting in API integrations, and ensuring a seamless and value-driven experience with our products.

The right candidate must be technically talented, hands-on, and have great interpersonal skills. If you like to work in a fast-paced environment, and full of challenges this is the place for you!

What You Will Be Doing

• Develop Product and Technical Expertise: Gain a deep understanding of our products, technical stack, and merchant needs to provide exceptional support and solutions.
• Act as a Strategic Partner: Go beyond simply addressing customer questions by identifying underlying issues and offering proactive, strategic solutions that maximize the value of our products for the merchant.
• Primary Technical Contact: Serve as the main technical advisor for merchants, guiding them through the integration process, troubleshooting, and ensuring compatibility with our systems.
• Assist with API Integrations: Support merchants in integrating with our systems via REST APIs, providing hands-on assistance and clear technical documentation.
• Monitor and Optimize Integrations: Track and optimize system performance during the initial integration period, resolving issues, and enhancing conversion rates.
• Maintain Technical Documentation: Regularly update and refine technical documentation to ensure merchants have accurate, easy-to-follow information.
• Collaborate with Product Development: Work closely with product teams to propose and implement tailored solutions or enhancements based on merchant feedback.
• Build Long-Term Relationships: Foster strong partnerships with merchants, acting as a trusted advisor throughout their journey, and proactively addressing their technical and business needs.
  
  

Requirements:

• Education: Bachelor’s degree in engineering, computer science, or a related field such Sales with a strong Technical background.
• Technical Skills: Proficiency in SQL, REST APIs, and experience with Postman for API testing. Familiarity with MySQL and a solid understanding of Java OOP to troubleshoot and identify system behaviors.
• Strategic Thinking: Ability to analyze customer inquiries, uncover the root cause of issues, and propose solutions that go beyond immediate needs.
• Problem-Solving Skills: A proactive and innovative approach to resolving technical challenges, focusing on long-term value for the merchant.
• Additional Experience: Experience with New Relic, Linux, or similar systems is a plus. Previous experience working closely with customers in a technical role is highly desired.
• Communication: Exceptional interpersonal and communication skills in English to effectively engage with both technical and non-technical stakeholders.
• Analytical and Adaptable: Strong analytical mindset, attention to detail, and ability to adapt to evolving requirements and challenges.
  
  

What we offer:

• Opportunities in a fast-growing company with a dynamic pace.
• A workplace that challenges you and fosters professional development.
  
  

At Limepay, our culture is shaped by five core values:

🔹 We communicate clearly and authentically in all situations.

🔹 We take full responsibility for challenges, delivering results with accountability.

🔹 We always seek ways to improve, never settling for the status quo.

🔹 We lead by example, inspiring and creating impact beyond our formal roles.

🔹 We embrace calculated risks, acting with courage and learning from our mistakes.