Hatch

Technical Account Manager - ISV, ES - ANZ

Sydney, NSW, AU

10 days ago
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Summary

This is a Technical Account Manager - ISV, ES - ANZ role with Amazon Web Services (AWS) based in Sydney, NSW, AU

  • Amazon Web Services (AWS) --

Role Seniority - mid level

More about the Technical Account Manager - ISV, ES - ANZ role at Amazon Web Services (AWS)

Description As a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers for software industries in building applications and services on the AWS platform. You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning and ongoing operational issues. TAMs are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle. You have demonstrable experience in providing operational best practice guidance in two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development. You preferably have software engineering, SRE and / or external customer-facing experience with the ability to clearly articulate and present to small and large audiences. Experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or another similar technical role another similar technical role is highly preferred. A day in the life Every day will bring new and exciting challenges on the job while you: * Act as a single point of contact to Enterprise Accounts * Understand your customers outcomes and business goals * Make AWS service improvement recommendations that fit with your customer strategy and architecture * Evaluate, analyze and present periodic reviews of operational performance to customers * Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning * Champion and advocate for customer requirements within AWS (e.g. feature request) * Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns * Share knowledge and innovate with some of the leading technologists around the world * Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible * Plan and execute successful business-critical events including product launches, migrations, and modernizations for your customers on AWS Basic Qualifications * Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development. * Software Engineering, SRE and/or external customer-facing experience with the ability to clearly articulate and present to small and large audiences. * 5+ years of experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or other similar technical roles. Preferred Qualifications * Computer Science or Math background. * Working knowledge of software development practices and technologies * Experience working with AWS technologies * Solid understanding of technology budget management Acknowledgement Of Country In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE Statement Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - Amazon Web Services Australia Pty Ltd Job ID: A2829609

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Amazon Web Services (AWS) team will be there to support your growth.

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Key Responsibilities

  • 📞 Acting as a single point of contact
  • 🎯 Understanding customer outcomes
  • 🏆 Championing customer requirements

Key Strengths

  • 💻 Technical domain expertise
  • 🗣️ Customer-facing experience
  • 📊 Operational best practices
  • 📚 Computer Science or Math background
  • ☁️ AWS technologies
  • 💰 Technology budget management

Why Amazon Web Services (AWS) is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Amazon Web Services (AWS) not with Hatch.

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