Technical Account Manager - Azure / Cyber Security / Infrastructure / IT Performance

BRAND NEW OPPORTUNITY TO DRIVE TECH STANDARDS AND SERVICE QUALITY ACROSS ENTERPRISE CLIENT ENVIRONMENTS!

• Adelaide Based
• Up to $150K + Super + Commission Structure
• Azure / Networking / Security / Risk Management
• Shape best practice environments and strengthen customer environments
• To apply, email [email protected] or call me on 0485 858 848

We are looking for a Technical Account Manager to help lead the improvement of client infrastructure, ensure environments follow industry best practice, and work closely with service teams to support performance, stability, and strategic improvements. This is a customer-facing role where your technical insight and relationship-building skills will have a major impact.

WHO ARE WE?

We are a technology-driven managed service provider supporting enterprise clients across cloud, security, infrastructure and continuity. We act as a technical advisor and internal champion, ensuring our clients are always improving their platforms and protecting their investments.

WHAT WILL YOU BE DOING?

• Work directly with key stakeholders to develop and maintain a clear technical improvement plan
• Identify gaps in systems or processes and advise on practical improvements across cloud, infrastructure, and cyber security
• Conduct regular technical check-ins with clients to discuss upcoming changes, risks, and service quality
• Partner with support and projects teams to ensure technical consistency and high service performance
• Use client feedback and ticket trends to reduce friction and identify areas for uplift
• Act as a trusted point of contact for both internal teams and customer leads

WHAT YOU NEED TO HAVE?

• Experience engaging technical and business stakeholders with confidence
• Strong working knowledge of Azure, networking, and endpoint management
• Ability to spot weak points in systems and recommend practical fixes
• Background in support or infrastructure delivery across multiple clients or business units
• Familiarity with risk management, escalation pathways, and service quality frameworks
• A proactive mindset and a focus on measurable results

ITS NICE TO HAVE?

• Experience in a Managed Service or professional services environment
• Exposure to standards or compliance frameworks (ISO, Essential Eight, etc.)
• Ability to build out structured improvement plans for complex environments
• Understanding of commercial impact when advising clients
• A natural ability to build rapport and maintain trust

TO BE CONSIDERED...

Please either apply by clicking online or emailing me directly at [email protected]. For further information, please call me on 0485 858 848. I am available between 7am and 10pm to assist. If I'm unavailable, leave a message, and either I or one of my colleagues will get back to you.

By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.

KEY SKILLS: Azure / Cyber Security / Networking / Infrastructure / Technical Reviews / Client Engagement / Performance Improvement / Risk & Compliance