The Tech Delivery Lead is pivotal in driving the successful execution and delivery of complex technology initiatives within Customer Care & Enterprise Engineering.

This role involves leading cross-functional teams—including engineering, testing, and business analysis—to ensure timely, high-quality outcomes that align with strategic business objectives and technology roadmaps. The Delivery Lead is crucial in embedding Agile and DevOps practices, ensuring operational resilience, and fostering a high-performance delivery culture.

Let’s look at some key responsibilities:

What problems will they solve? What are they accountable for?

• Drive the end-to-end delivery of enterprise technology programs, ensuring alignment with strategic priorities, budget, and timeframes.
• Champion Agile and DevOps practices across delivery squads, embedding continuous integration, deployment automation, and iterative value delivery.
• Lead and mentor cross-functional teams—including Engineers, Testers, Business Analysts —fostering
• Engage with Product Owners, Engineering Leads, and Business Stakeholders to prioritise delivery pipelines, manage dependencies, and remove impediments.
• Ensure delivery quality, manage delivery risks, and support governance processes for regulatory compliance and audit readiness.
• Leverage delivery metrics, KPIs, and retrospectives to drive continuous improvement in team performance and delivery outcomes.
• Coordinate with Change and Release Managers to plan and execute changes with minimal business disruption.
• Manage relationships with third-party vendors and delivery partners to ensure alignment with internal standards, timelines, and quality expectations.

Ideally, we're looking for the following:

Let’s look at you:

• Bachelor’s degree in information technology, Computer Science, Engineering, or related discipline.
• 3+ years’ experience in technical delivery or program management roles within a complex enterprise environment.
• Good understanding of Agile, Scrum, and DevOps practices, with proven success in leading multi-disciplinary delivery teams.
• Good technical foundation across infrastructure, cloud, and enterprise systems.
• Have experience managing large-scale programs, budgets, risks, and senior stakeholders.
• Relevant certifications such as SAFe, PMP, or Agile Delivery Lead credentials are highly regarded.

Sometimes the best candidates don’t have 100% of what is listed above, but if you have most and are confident, you’d be a good fit, we’d love to hear from you!

• Recognition @ Latitude: Education support, Better giving programme with charity partners, Latitude matches dollar for dollar and Community partner days
• Flexibility @ Latitude: Flexible work arrangements - balance work and personal responsibilities, Hybrid set up - work from home & the office, 3 Days paid volunteer leave annually, paid community service leave, paid compassionate / bereavement leave
• Yearly salary reviews

Sound like you? That's a good sign! In return for your energy and ideas, we offer a flexible working environment and great compensation. We always support a safe, healthy, engaging, and productive working environment for all employees and workers, whether that be in your home and office, or a combination of both.

We're Latitude, partners in money Latitude may seem like the new kid on the block, but it's taken us almost a hundred years to become an overnight success. Digital payments, cards, loans are what we offer - but what we really are is a platform that helps people shop and live better. Always living and breathing our values. Take ownership, Win together, Pursue excellence, and Create tomorrow

Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. Only open to Australian or New Zealand Permanent Residents or Citizens.