Position Overview

As a pivotal link between technical implementation and business needs, this role ensures system stability, drives efficient requirement transformation, and fosters growth in complex technical environments.

Key Responsibilities

Requirement Analysis & Technical Translation

• Lead requirement analysis sessions, author technical specifications (BRD), and translate business needs into actionable development tasks
• Coordinate with development teams to implement solutions effectively

Quality Assurance Framework

• Design and develop automated testing frameworks (UI/API) with CI/CD integration
• Conduct end-to-end testing and generate defect analysis reports with optimization recommendations

Technical Enablement & Support

• Create comprehensive API documentation, system operation manuals
• Deliver customized system training (onsite/remote) and maintain FAQ knowledge base

Production Environment Operations

• Handle system incident response with root cause analysis through log investigation
• Lead post-incident reviews and develop preventive improvement plans

Qualifications

Mandatory Requirements

• Bachelor's degree in Computer Science/IT with 3+ years in QA development or technical BA roles
• Proficient in at least one programming language with hands-on experience in testing tools
• ISTQB/PMP certifications and Agile development experience preferred

Soft Skills

• Excellent technical communication skills with ability to explain complex concepts to non-technical stakeholders
• Strong resilience and adaptability to fast-paced development cycles

Preferred Skills

• Cruise/travel industry system support background
• Salesforce platform development experience (Apex/VF) with Lightning component framework
• Proficient in JIRA/Confluence with Shell/PowerShell scripting capabilities