Responsibilities

• Liaison with the respective project leaders of the systems to create and maintain knowledge base documents for the applications.
• Ensure the latest versions are always accessible to the users.
• Continually identify ways to improve support and decrease avoidable support tickets.
• Identify improvements to applications, processes, and business logic to meet user needs and communicate with the team lead.
• Read through the code and logs to reason and understand its intent.
• Analyze configurations, applications, and system log files to determine the cause of the issues
• Work independently with clients and should possess excellent written and verbal communication skills.
• Perform data and log analysis to troubleshoot errors and user questions.
• Work with the development/engineering team to analyze the data when necessary and promptly follow up with the user.
• Track issues, bringing them to closure promptly.
• Logically work through problems to determine their cause and how they can be resolved.
• Give an accurate daily handover of all business-critical occurrences to peers in other locations across the globe.
• Deliver a high level of customer service to all users and maintain continuous communication.
• Maintain a positive, constructive, team-oriented attitude as well as sound judgment with all job responsibilities.
  
  

Requirements

• Knowledge of Public API, RESTful APIs.
• Familiarity with Authentication and Authorization.
  
  

Experience In

• File Transfer Methods.
• SOAP || REST || Remote Procedure Calls || DNS.
• Errors - API Call Failure || Error Codes.
• Field - URL API Endpoints.
• Incident Management - L1/L2
• Triaging an incident and Prioritization.
  
  

This job was posted by Shakti Mishra from Nineleaps.