Position - Support Engineer

Location - Bangalore

Key Responsibilities

• Serve as the first line of support for Marketing Technology applications .
• Monitor and respond to incidents, service requests, and application issues in a timely manner
• Collaborate with internal teams to provide root cause analysis and resolution for recurring issues
• Escalate complex issues to L2/L3 support teams as necessary, with thorough documentation
• Maintain support documentation, runbooks, and FAQs to improve team knowledge and response efficiency
• Participate in support coverage across global business hours (18x5) in coordination with US and India teams
• Support deployment, testing, and validation efforts for application enhancements and fixes
  
  

Required Qualifications

• 2+ years of experience in an IT application support or technical support role
• Strong understanding of incident management, issue tracking, and resolution processes
• Basic coding/scripting knowledge in any programming language (e.g., Java, Python, JavaScript, etc.)
• Familiarity with engineering principles and ability to understand application architectures
• Excellent communication and troubleshooting skills
  
  

Preferred Qualifications

• Working knowledge of Eloqua, Salesforce, or Iterable
• Exposure to Marketing Automation or CRM tools
• Experience with support tools like ServiceNow, Jira, or similar