Purpose of the function:

The Support Consultant plays a crucial role in assisting business partners with the installation, configuration, and management of WoodWing applications. As a key member of the Customer Success team, you will be responsible for ensuring the satisfaction of our business partners and customers in utilizing WoodWing products and services.

Job Description:

• Responding to technical queries from partners and customers with accuracy and efficiency.
• Analyzing and resolving issues escalated by partners and customers.
• Effectively handle tickets in a timely manner.
• Timely reporting of tickets that may escalate to the Manager or L3 Support.
• Maintaining regular contact with business partners and customers to address their needs.
• Collaborates with other staff to research and resolve problems.
• Creating and managing test and support environments.
• Staying updated on WoodWing products through internal training and self-study.
• Actively contributing to the Knowledge Base by sharing knowledge and information.
• Performs other related duties as assigned.
• Bachelor's degree in Computer Science or related field.
• At least three years of experience in customer support is highly preferred.
• Broad technical knowledge in the ICT field, including:
• MS Windows, Linux, MacOS (management and configuration),
• Configuring and using relational databases (Oracle, MySQL, MS SQL),
• Web application technologies (PHP, XML).
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong analytical and problem-solving skills.