Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
• The Infrastructure Domain in Information Technology manages and maintains the client/server hardware and software that underpin an organization’s computing environment. This domain covers various responsibilities, from IT logistics, virtualization, storage, containers, and integration technologies to data center management.
  
  

What You'll Do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Provide second-level support for IT issues, including troubleshooting hardware, software, and network problems.
• Assist in the maintenance and optimization of IT systems to ensure high availability and performance.
• Respond to and resolve incidents in a timely manner, escalating issues to senior engineers when necessary.
• Maintain accurate records of system configurations, processes, and procedures.
• Implement and monitor security measures to protect IT systems and data.
• Work closely with other IT team members to support project requirements and deliverables.
  
  

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in technology, Computer Science, Information Systems, or related technical discipline, or equivalent experience/training
• 1+ years experience in support and delivery of mission critical platforms
  
  

Preferred Qualifications- Education & Prior Job Experience

• Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• Airline Industry experience
  
  

Skills, Licenses & Certification

• Strong knowledge of IT infrastructure, including servers, networks, and storage systems.
• Excellent analytical and troubleshooting skills to resolve complex issues.
• Effective verbal and written communication skills to interact with team members and stakeholders.
• Ability to manage multiple tasks and priorities simultaneously.
  
  

What You'll Get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
  
  

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.