Who are we? Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications. Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle. Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries. Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions. Investors: Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners. * With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the "Top 50 Indian Software Companies" as per G2 Best Software Awards. * Recognized as a "Leader" in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. * The only vendor recognized as a Customers' Choice in the 2024 Gartner Voice of the Customer for Digital Adoption Platforms has once again earned the Customers' Choice distinction in 2025. 4.5 on Gartner Peer Insights, and a high CSAT of 99.8% * Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Fourth Consecutive Year * Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal * We don't believe in keeping the applicants hanging and give very high importance to closing the loop irrespective of the outcome of your application. * Stay up-to-date with the latest trends and advancements in AI and machine learning to recommend and implement cutting-edge technologies. Job Summary: We are seeking a dynamic and experienced Solutions Engineering Lead to lead a high-performing team of 7-10 Solutions Engineers. In this role, you will be responsible for mentoring the team, driving customer-centric solution implementations, and ensuring the successful delivery of technical solutions that promote user adoption and maximize customer value. You will play a critical role in shaping the strategy, execution, and growth of our Solutions function. Key Responsibilities: * Lead, coach, and develop a team of 5-10 Solutions Engineers, fostering a culture of excellence, accountability, and continuous improvement. * Manage solution design, deployment, and customer onboarding to ensure timely, scalable, and high-impact implementations. * Collaborate closely with Product, Engineering, Customer Success, and Sales to deliver solutions aligned with client goals and product capabilities. * Champion user engagement strategies and drive the development of best practices that improve adoption and overall customer experience. * Build and maintain strong relationships with customers and internal stakeholders to advocate for customer needs and long-term success. Qualifications: * 5+ years of experience in a Solutions Engineering, Implementation, or Technical Consulting role, including experience in a team leadership capacity. * Understanding of the fundamentals of front-end development * Hands-on experience with HTML5, CSS3 (Animation, Grid, Flexbox), vanilla JavaScript(ES5, ES6 and beyond) would be great to have. * Bachelors in Computer Science or a related field is strongly preferred * Proven success in leading teams within SaaS, enterprise software, or digital adoption platforms. * Deep understanding of user experience, digital transformation, and customer success methodologies. * Excellent communication, collaboration, and stakeholder management skills. * Demonstrated ability to prioritize in a fast-paced, evolving environment while maintaining attention to detail. * Passion for innovation, problem-solving, and delivering measurable customer impact. Soft Skills: * Strong problem-solving and critical-thinking skills. * Excellent communication and collaboration abilities. * Ability to work in a fast-paced environment and manage multiple priorities effectively. Please Note: * We don't believe in keeping the applicants hanging and give very high importance to closing the loop irrespective of the outcome of your application. * We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.