Client: Direct Client

Job Title: Solution Designer – Oracle Siebel CRM / Adobe AEM

Location: Toronto, ON (Hybrid)

Duration: 12+ months Contract with possibilities of Extension

Job Summary

We are seeking a skilled Solution Designer with a minimum of 3 years of experience working with Oracle Siebel CRM or Adobe AEM technologies. The successful candidate will have a strong background in solution design, user experience, and business analysis within enterprise environments. This role demands a combination of technical proficiency, UX knowledge, and strong communication skills, ideally with public sector experience.

Skills & Experience Requirements

Technical Solution and Development Skills – 40%

• Minimum 3 years of experience designing solutions using Oracle Siebel CRM or Adobe AEM.
• Strong experience in:
• Creating business design documents and both functional & non-functional requirements.
• Developing high-level application flows and functional design documents.
• Producing detailed process flows and high-level screen designs.
• Designing solutions with a focus on user experience and accessibility (WCAG/AODA).
• Conducting user research and usability testing.
• Developing user personas and user journey maps.
• Analyzing user feedback and addressing pain points through design.
• Creating wireframes and high-fidelity mockups using tools like Figma or Adobe XD.
• Applying industry best practices in solution design.
• Experience in:
• Developing use cases (business/system) and documenting business rules.
• Creating business requirements documents.
• Risk identification and solutioning.
• Quality assurance planning and writing test cases.

Technology Skills – 35%

• Experience with change management methodologies.
• 3+ years implementing Oracle Siebel CRM or Adobe AEM solutions.
• Experience in:
• Documenting test strategies, scenarios, and plans for user acceptance testing (UAT).
• Creating and updating business architecture artifacts.
• Working with Rational Unified Process (RUP).
• Developing view visibility and CRUD matrices.
• Designing screen mockups and workflows, translating them into wireframes or prototypes.

Soft Skills – 20%

• Strong written and verbal communication skills.
• Ability to conceptualize new ideas and present innovative solutions.
• Excellent teamwork and interpersonal skills.
• Proven ability to work collaboratively across functional and technical teams.
• Experience working in large team environments.
• Strong analytical and problem-solving capabilities.
• Ability to perform under pressure and adapt to fast-paced changes.
• Effective communicator with the ability to bridge business needs and technical execution.

Public Sector Experience – 5%

• Experience with Public Sector Transfer Payment (Grant) Models is considered an asset.
• Familiarity with maintaining corporate QA standards is also an asset.

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