Company Description

Aiprus Software Private Limited is an onshore-offshore based IT outsourcing company that specializes in providing professional, cost-effective offshore outsourcing services to customers worldwide. With a focus on technical innovation, domain expertise, project management, and delivery excellence, we help our clients achieve their strategic business goals through our IT services.

Location: Bangalore

Experience: 7+ years

We are looking for an experienced Solution Consultant / Functional Analyst with expertise in Microsoft Dynamics 365 Customer Service, Power Platform, and Azure Services. The ideal candidate will play a critical role in implementing, optimizing, and integrating Dynamics 365 solutions to align with evolving business needs.

Key Responsibilities2. Solution Design & Implementation :3. Integration & Data Management :4. Training & Support :5. Documentation & Compliance

• Requirement Gathering & Analysis :
• Collaborate with stakeholders to understand business needs and workflows.
• Conduct workshops and interviews to elicit and document requirements.
• Translate business needs into functional specifications.
• Design solutions leveraging Dynamics 365 standard functionalities while identifying areas for customization.
• Configure and customize entities, workflows, forms, and dashboards.
• Lead or assist in deployment and implementation of Dynamics 365 solutions.
• Plan and oversee system integrations (ERP, CRM, third-party applications).
• Ensure data consistency, integrity, and security across systems.
• Develop user manuals and training materials to facilitate adoption.
• Provide ongoing support and troubleshoot post-implementation issues.
• Maintain detailed documentation of configurations, customizations, and integrations for future reference.
  
  

Required Skills And Competencies2. Industry & Domain Experience :3. Analytical & Problem-Solving Skills :4. Communication & Stakeholder Management :5. Project & Change Management :

• Technical & Product Knowledge :
• Extensive experience in Microsoft Dynamics 365 Customer Service module.
• Strong understanding of Power Platform and Azure Services.
• Familiarity with data models, system architecture, and integration points.
• Experience in the automotive industry is a plus for understanding sector-specific requirements.
• Ability to assess complex business processes and design effective solutions.
• Excellent verbal and written communication skills to engage with stakeholders.
• Ability to simplify technical concepts for non-technical users.
• Experience with Agile, Scrum, or other project management methodologies.
• Ability to manage timelines, tasks, and user adoption effectively.
  
  

Preferred Qualifications

• Microsoft Dynamics 365 certifications (preferred but not mandatory).
• Experience working with cross-functional teams in an enterprise environment.
  
  

(ref:hirist.tech)