Responsibilities

• Engage and individually manage customers from inception of the project until the solution is live
• Provide technical, business consulting and product expertise to customers enabling comprehensive solution to be delivered to the customers
• Facilitate technical discussions and white boarding for project integrations and technical solutions from one to many technical applications
• Determine the scope of the implementation technology solution and the resources required to successfully complete
• Develop client requirements specifications for integrations, product extension and enhancements
• Produce requirements specifications for the product management and engineering teams clearly articulating end-state requirements to meet customer expectations
• Produce and manage client-facing documentation such as business requirements document, Gap document, Acceptance documents, solution mapping documents and so on
• Ensure successful implementation/configuration of standard product suite and any additional customizations for each customer
• Participate in project planning activities, including defining detailed project tasks/activities
• Conduct implementation pilots and help customer envision final solution
• Train new clients on the essentials of systems to get them started on implementations
  
  

Minimum & Preferred Qualifications & Qualities

• Bachelor's degree or an equivalent combination of education and experience preferred
• Passion to solve complex problems of agriculture in a dynamic start-up environment
• Flexible, curious, exploratory, and can-do attitude
• Great sense of ownership and ability to work with very limited supervision
• Prior experience of working in software Industry especially in the Agri Sector will be preferred
• Experience handling customer success and delivery
• Experience or familiarity of blockchain protocols like Hyperledger Fabric a big advantage
• Ability to speak English fluently
• PMP, ITIL Certifications is a plus
  
  

Skills:- Project Management, Communication Skills, Client Management and Client Servicing