Who are we?

Whatfix is a data-driven digital adoption platform (DAP) that enables organizations and users to

maximize the benefits of software. Whatfix acts as an interactive overlay on top of any application to guide users with real-time guidance, self-help support, and user feedback.

With product analytics and AI, Whatfix enables scalable success with technology, maximizing

productivity, and leveraging data-driven insights for better decision-making. The company has seven offices globally in the US, India, UK, Germany, Singapore, and Australia,and works with Fortune 500 companies around the world. Whatfix has raised $140 million to date and is backed by marquee investors including Softbank, Sequoia, Dragoneer, and Cisco Investments.

“Hustle Mode ON” is the motto we live by.

• Whatfix has been named among the top 20 B2B tech companies like Adobe, PayPal, and
• Cisco With YoY revenue growth of over 65%, we have also been recognized among the top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list.
• Recognized by Forrester and Everest Group as a 'Leader' in the digital adoption space, and
• listed by LinkedIn among one of the Top 5 startups in India in 2020
• Listed in Deloitte Technology Fast 500™ among fastest-growing companies in North America for 2022 and 2021 and recognized as Great Place to Work 2022-2023
• Whatfix has been named a Silver Winner in Stevie's Employer of the Year 2023
• Our Customer centricity is also evident from a Customer rating of 4.67 on G2 Crowd & 4.7 on Gartner Peer Insights

Our Team

At Whatfix, we excel in providing guided assistance across three critical application layers: Desktop,Mobile, and Web. Our team specializes in the end-to-end Desktop DAP layer, a new venture initiated just two years ago. It’s a new product built from scratch and there is still a lot of engineering work going on which means a lot of learning. We currently have nine highly experienced engineers working on the desktop product who are dedicated to pushing the boundaries of innovations.To date, our team has successfully filed six patents, and we have more in the pipeline. Every day, we tackle challenges that no other vendor or competitor in our industry has managed to solve. The unique aspect of our journey is that we're trailblazers, setting the standards, and paving the way for the entire industry.

Your Opportunity As part of the Desktop Engineering Team @Whatfix, you’ll have the opportunity to work on complex algorithms, automation APIs, system level APIs, performance engineering and difficult optimization problems. Every problem we solve on the desktop has the potential to be a patentable idea which is why we have so many patents in our hands. Being a part of the desktop team will give you this opportunity to work on complex problems and solutions that can potentially become patents. Programming language is not a barrier for the engineers in our team, we work on C#, javascript and Java fluently. Some of the solutions needed us to explore Machine learning and that's part of our core product now and is being used by many of our customers.

Key Responsibility:

1. Scope & Impact

• Independently responsible for the entire lifecycle of features including design, development,

and deployment.

2. Technical Execution

• Improves code structure and architecture in service of testability and maintainability.
• Writes, co-writes, and reviews design documentation.
• Is highly proficient in one or more technical areas

3. Ownership

• Prioritizes and values unowned or undesirable work that enables the team to move faster

4. Collaboration

• Works with their team and adjacent teams to solve problems. Escalates problems that have

a wider scope.

• Guide other teams in terms of making design choices who are going to touch the code

owned by this team.

5. Team Building

• Assists and teaches other engineers on an individual basis.
• Participates in the hiring process (meeting candidates, attending recruiting events,

presenting externally, or writing for Engineering blogs).

• Conduct engineering interviews.

Our Ideal Candidate:

You have a deep interest in and passion for technology. You love writing and owning code and enjoy working with people who will keep challenging you at every stage. You have strong problem-solving, analytical, decision-making and excellent communication with interpersonal skills. You are self-driven and motivated with the desire to work in a fast-paced, results-driven agile environment with varied responsibilities.

Your Qualifications:

• An engineering degree BE/BTech/MTech in Computer science
• 5 to 12 Years experience in writing code and solving technical challenges.

Must-Have:

• We are looking for an E5/E6 level Software Engineer with good working knowledge of C#

and a decent hold on JavaScript

• Familiarity with building Desktop applications is a bonus and will be preferred.
• Engineering Degree from a reputed institute, typically with an experience of 5+ years in
• Coding, development & design.
• Hands-on Experience in building SaaS applications using technologies like Java, C# or Javascript.
• Work experience, preferably from SaaS companies, products, or startups.
• Testing developed features by writing unit tests & debugging issues reported by QA teams. Should be able to own the entire SDLC of a feature or product.
• Writing reusable code following industry standards & guidelines such as MVC pattern & SOLID principles
• Collaborating closely with cross-functional teams like product management, UX/UI designers, etc. to ensure timely delivery without compromising quality standards
• Knowledge of software development best practices, design patterns, System design and architectural principles.
• Ensuring quality assurance throughout all phases from conception through deployment.
• Strong verbal and written communication skills
• Fast Learner & a Team Player.

Good to Have:

• Experience with ReactJS, Swift, or Objective C.

Behavioral traits:

1. Excellent communication and technical leadership skills

2. A can-do attitude to take BIG problems by their horns and solve them

3. Ability to inspire others & be a role model and mentor for upcoming engineers in the

organization

4. Entrepreneurial spirit to conceive ideas, turn challenges into opportunities and build products

Perks & Benefits (India)

• Best-in-class medical Insurance coverage.
• Education Sponsorship
• Free Lunch & Dinner Buffet
• Doorstep Cab Drop Facility (10 PM onwards)
• Internal Job Transfer & global mobility programs

Note:

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;
• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.