PURPOSE OF POSITION: Coordinates activities of shipments, expedited and scheduled, as well as inbound and outbound. Assists with day-to-day operational duties of Haggerty Logistics: The following job/task functions have been identified as the core functions of this position. However, the supervisor or manager may assign additional duties associated with this position. Schedule shipments and/or dispatch trucks to ensure timely delivery within scheduled times while ensuring compliance with DOT and FMCSA guidelines and company policies. Communicates with Haggerty Logistics drivers as assigned by Operations Manager. Interfaces with Operations Manager to secure additional drivers to satisfy capacity demands Maintains assigned logs not limited to, but including: IFTA, Driver Assignments, Gas Receipts Investigates shipper or consignee complaints regarding lost or damaged merchandise or shortages in shipments to determine responsibility Update shipment tracking and maintain timely data integrity, both for internal and external customers utilizing tracking websites Omnitracs and Sylectus Assist in locating loads/runs for drivers by bidding on loads/runs on websites such as XPO, Active Aero, and the DAT board. Update Revenue per Hour (RPH) spreadsheet weekly to assess efficiency of each driver. Recognize the job extends beyond the specific responsibilities detailed here. Other Duties as needed Required Skills JOB QUALIFICATIONS: Required Skills Customer and associate relations Strong communication skills Ability to work under pressure Must have knowledge of all applicable state and federal regulations pertaining to interstate truckload transportation Required Experience Customer Specific Requirements The requirements listed below are representative of the required customer knowledge, skill, and/or ability. Familiarity with form TS-1016 Customer-Specific Requirements Listing for ISO/TS-16949 Ability to navigate customer websites for customer specific requirements Technical Skills: Ability to work with the following software packages or programs: Microsoft Office at an intermediate level Effective email (Microsoft Outlook) and electronic communication skills Ability to effectively use internet websites for shipping information This position requires a typing speed of 45 words per minute. Must have knowledge of all applicable state and federal regulations pertaining to interstate truckload transportation, DOT guidelines, FMCSA requirements