Title: ServiceNow Solutions Architect

Location: Dallas, TX, Atlanta, GA (Hybrid)

Job Type: C2H 12+ Months (No Sponsorship)

ServiceNow Solution Architect

We are seeking someone with a strong ServiceNow background but need to be a true SA with a wide breadth of Solution experience across all facets of an IT ecosystem.

Role Overview: The ServiceNow Solution Architect designs, implements, and optimizes ServiceNow solutions for organizations, acting as a technical expert and advocate for the platform. This position involves interfacing with key stakeholders, applying technical proficiency across different stages of the Software Development Life Cycle, and ensuring alignment with organizational goals and best practices.

Qualifications

• Education: Bachelor’s degree or foreign equivalent from an accredited institution. Alternatively, three years of progressive experience in the specialty in lieu of each year of education.
• Experience: At least 11 years in Information Technology, with at least 7 years of experience in ITIL/ITSM, CSM, FSM, GRC, ITOM, AI/ML, and Integration Hub.

Preferred Qualifications

• ServiceNow Expertise: Fundamental understanding of ServiceNow modules and integration hub, with hands-on experience in ServiceNow integrations (OOTB and custom) with third-party applications.
• Customization and Rollout: Customize ServiceNow applications, facilitate the rollout of new applications and modules, and configure Application UI and Workflow.
• Solution Design: Experience in solution design for Service Assurance platforms in global telecom operators.
• Telecom Domain: Exposure to the telecom domain is desirable.
• Collaboration: Collaborate effectively with other ServiceNow consultants to develop solutions, handle updates and configuration changes, and ensure compliance with best practices.
• Technical Skills: Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs, and all scripted aspects of the ServiceNow system.
• Management Skills: Business, IT Stakeholders, and Vendor Management skills.
• Agile Methodologies: Good experience in Agile methodologies (Scrum, User Story, Sprint model), JIRA, and Confluence tools.
• Problem Analysis: Analyze customer problems, participate in discussions with stakeholders, gather data, and document requirements.
• Communication Skills: Good communication and client-interfacing skills, with cross-cultural working experience.
• Teamwork: Ability to work as part of a cross-cultural team, supporting multiple time zones when necessary.
• Analytical Abilities: Goal-oriented work approach, high-quality awareness, good team player, initiative, and flexibility.

Key Responsibilities

• Develop Technical Blueprints: Create detailed plans for ServiceNow implementations, considering existing infrastructure, scalability, and necessary integrations.
• Implementation: Execute the implementation plan, ensuring that the solution is deployed effectively and efficiently.
• Architectural Integrity: Ensure that ServiceNow solutions maintain architectural integrity and are feasible within the organization's technical landscape.
• Advocacy: Act as a champion for ServiceNow solutions, promoting their benefits and ensuring alignment with best practices.
• Business Process Analysis: Analyze business processes and identify pain points to recommend appropriate ServiceNow solutions.
• Consulting: Provide expert advice on how ServiceNow can address specific business needs.
• Collaboration: Work closely with both business and technical stakeholders to understand their requirements and ensure the solution meets their needs.
• Requirement Gathering: Facilitate discussions to gather detailed requirements and translate them into technical specifications.
• Solution Documentation: Develop and maintain comprehensive documentation of the solution architecture to ensure transparency and facilitate knowledge sharing.
• Knowledge Sharing: Share insights and best practices with team members and stakeholders.
• Training: Conduct training sessions to upskill business unit teams on how to leverage ServiceNow capabilities.
• Enablement: Provide ongoing support to ensure teams can effectively use the platform.
• Technical Integrations: Design and implement integrations between ServiceNow and other systems to ensure seamless data flow and process automation.
• Technical Support: Assist development teams in resolving complex technical issues that arise during implementation and operation.
• Prototypes: Develop working prototypes to demonstrate the value proposition of the solution.
• Demonstrations: Showcase the capabilities of ServiceNow solutions to stakeholders through live demonstrations.