We have an immediate long-term opportunity with one of our prime clients for a position of ServiceNow Solutions Architect to work in Dallas, TX or Atlanta, GA on Hybrid basis.
Pay Rate: $80-$85/hr
Qualifications
Education: Bachelor’s degree or foreign equivalent from an accredited institution. Alternatively, three years of progressive experience in the specialty in lieu of each year of education.
Experience: At least 11 years in Information Technology, with at least 7 years of experience in ITIL/ITSM, CSM, FSM, GRC, ITOM, AI/ML, and Integration Hub.
Preferred Qualifications
ServiceNow Expertise: Fundamental understanding of ServiceNow modules and integration hub, with hands-on experience in ServiceNow integrations (OOTB and custom) with third-party applications.
Customization and Rollout: Customize ServiceNow applications, facilitate the rollout of new applications and modules, and configure Application UI and Workflow.
Solution Design: Experience in solution design for Service Assurance platforms in global telecom operators.
Telecom Domain: Exposure to the telecom domain is desirable.
Collaboration: Collaborate effectively with other ServiceNow consultants to develop solutions, handle updates and configuration changes, and ensure compliance with best practices.
Technical Skills: Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs, and all scripted aspects of the ServiceNow system.
Management Skills: Business, IT Stakeholders, and Vendor Management skills.
Agile Methodologies: Good experience in Agile methodologies (Scrum, User Story, Sprint model), JIRA, and Confluence tools.
Problem Analysis: Analyze customer problems, participate in discussions with stakeholders, gather data, and document requirements.
Communication Skills: Good communication and client-interfacing skills, with cross-cultural working experience.
Teamwork: Ability to work as part of a cross-cultural team, supporting multiple time zones when necessary.
Analytical Abilities: Goal-oriented work approach, high-quality awareness, good team player, initiative, and flexibility.
Key Responsibilities
Develop Technical Blueprints: Create detailed plans for ServiceNow implementations, considering existing infrastructure, scalability, and necessary integrations.
Implementation: Execute the implementation plan, ensuring that the solution is deployed effectively and efficiently.
Architectural Integrity: Ensure that ServiceNow solutions maintain architectural integrity and are feasible within the organization's technical landscape.
Advocacy: Act as a champion for ServiceNow solutions, promoting their benefits and ensuring alignment with best practices.
Business Process Analysis: Analyze business processes and identify pain points to recommend appropriate ServiceNow solutions.
Consulting: Provide expert advice on how ServiceNow can address specific business needs.
Collaboration: Work closely with both business and technical stakeholders to understand their requirements and ensure the solution meets their needs.
Requirement Gathering: Facilitate discussions to gather detailed requirements and translate them into technical specifications.
Solution Documentation: Develop and maintain comprehensive documentation of the solution architecture to ensure transparency and facilitate knowledge sharing.
Knowledge Sharing: Share insights and best practices with team members and stakeholders.
Training: Conduct training sessions to upskill business unit teams on how to leverage ServiceNow capabilities.
Enablement: Provide ongoing support to ensure teams can effectively use the platform.
Technical Integrations: Design and implement integrations between ServiceNow and other systems to ensure seamless data flow and process automation.
Technical Support: Assist development teams in resolving complex technical issues that arise during implementation and operation.
Prototypes: Develop working prototypes to demonstrate the value proposition of the solution.
Demonstrations: Showcase the capabilities of ServiceNow solutions to stakeholders through live demonstrations.
ALL successful candidates for this position are required to work directly for PRIMUS. No agencies please only W2**