Gather, analyze, and document business requirements for ServiceNow implementations across ITSM, ITOM, CSM, OMT and other modules. Translate business needs into functional specifications, user stories, and workflows while ensuring alignment with best practices. Collaborate with stakeholders, developers, and architects to design and optimize ServiceNow solutions that enhance business processes. Manage and prioritize the ServiceNow requirements backlog, ensuring alignment with business goals and stakeholder expectations. Conduct gap analysis, identify areas for improvement, and recommend process automation and efficiency enhancements. Support testing, UAT, and deployment by validating solutions, troubleshooting issues, and ensuring successful adoption. Lead Agile/Scrum ceremonies, including backlog grooming, sprint planning, and daily stand-ups, to ensure smooth project execution Develop reports, dashboards, and performance analytics to provide insights into platform usage and process effectiveness. Act as a liaison between business and technical teams, ensuring clear communication and alignment on project goals.