Service Reliability Engineer:

Location Mumbai

Experience: 1 to 3 years

If the Job Description below, looks similar to what you are doing currently and you are looking for a change, then,

Please share the below details along with your resume to: [email protected]

Total Experience: .

Relevant Exp:

Current CTC:

Expected CTC:

Notice Period:

Current Location:

Are you willing to work from Mumbai locations:

Skills/Experience:

• At least 1-3 Years of relevant experience ( NOC experience preferred)
• Full understanding OSI Layers/Model ( conceptual framework used to describe the functions of a networking system )
• Full level understanding on 2-3 technologies or Expert level understanding on 8-15 technologies
• Understanding of IT management system tools like NGSD, SNOW, Remedy & Event monitoring tools like SMARTS, NETCOOL, Solar wind
• Basic level understanding of Ethernet, TDM, E1, T1, E3, DS3, STM1 technology & how to troubleshoot the layer L1/2/3 faults
• Basic level understanding of LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/DMVPN/IPSEC/VOIP/SIP/SDWAN Cloud technologies
• Ability to identify, diagnose & troubleshoot the network issues as a 1st line tech for proactive & reactive incidents for managed / unmanaged devices
• Basic level understanding of Cisco Data(Routing and Switching), Cisco Access Points, Cisco WLC, Cisco Leaf and Spines, Cisco APIC and F5 Load balancers
• Responsible to work on new service requests like addition of new network assets for data platform which requires hardware and configuration changes.
• Ability to drive the resolution process for all incidents by assessing the exact business impact and ensuring collaboration at the highest level for quick resolution
• Basic level understanding of Continuous Improvement Process, ISO 27001 & ISO 9001
• Through understanding of BT's product catalogue & service operation processes ( desirable )
• Solution monitoring and multi-layer troubleshooting
• Through understanding of customer solutions and design/architecture
• Ability to organize and attend international conference calls and discuss technical issues
• Experience in operation of end-to-end customer solutions
• Excellent communication ( verbal & written ), Interpersonal and Negotiation skills - internally, analytical thinking and customer centric approach
• Self-starter, ability to work without minimal guidance and supervision
• Team-player, ability to learn and share the best practices & skills
• Enthusiastic, pro-active with learning ability having desire to improve overall e2e experience for external & internal customers
• Ability to manage the customer incidents through stakeholder & escalation management process